Quality Improvement Facilitator ( RPN)

Saint Elizabeth; St. Catharines; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization seeks an RPN Quality Coordinator to enhance quality and performance indicators. This role involves administrative duties, compliance management, and proactive quality improvement initiatives. Candidates must have RPN registration, quality management experience, and strong communication skills. The position is in-office, Monday to Friday, in St. Catharines.

Qualifications

• Minimum of 4 years experience as an RPN.
• Demonstrates SE Health’s values and professional behavior.
• Ability to work independently and collaboratively.

Responsibilities

• Identify and report quality and risk issues; develop mitigation processes.
• Create and maintain on-call schedules; manage WSIB claims.
• Participate in internal and external meetings regarding PSS.

Skills

Training

Coaching

Communication

Analytical skills

Problem-solving

Education

Full Registration as an RPN with the College of Nurses Ontario

Certification in Quality Management or related field

Job description

JOB SUMMARY:

To support the achievement of quality and performance indicators, assist managers with administrative duties, and ensure compliance with mandatory requirements.

JOB RESPONSIBILITIES:

Clinical Quality (40% of time)

• Identify and report quality and risk issues to management; develop processes to mitigate them (metric tracking).
• Facilitate knowledge translation of the organization’s policies and procedures; support adherence through virtual coaching visits and chart audits.
• Act as preceptor coordinator for students and/or new staff.
• Proactively promote and seek to improve client and staff safety through education, mentoring, and knowledge sharing by subject matter experts.
• Complete chart audits for PSS, share trends and concerns with the Director.
• Manage prescreen processes, set up subcontractor relationships, and conduct quality checks.
• Ensure all frontline staff complete mandatory training and comply with requirements, producing reports and tracking progress.
• Complete IPAC assessments and mask fit tests; track compliance.
• Assist with and contribute to the Quarterly Safety Quality Reviews (QSQR).
• Schedule Lead visits and review entries for PSM.
• Serve as primary for PSM vacation coverage.

Administration (50% of time)

• Create and maintain on-call schedules.
• Organize and facilitate group practice events.
• Participate in the manager on-call rotation.
• Manage all WSIB claims for PSMs, including arranging modified work and liaising with OHSW/Alight.
• Work closely with the BRC team and support managers with follow-up.
• Perform in-office role Monday to Friday, 8 am to 4 pm, at St Catharines or Hamilton office as appropriate.
• Assist with PPE restocking in the self-serve room.
• Provide APR support for PSMs as needed.
• Enter and close RL6 events.
• Track attendance issues/trends and report to PSM for action.

Communication (10% of time)

• Participate in internal and external meetings regarding PSS business lines.
• Report incidents and share client care issues with the manager promptly.
• Update MS Teams pages for PSMs with data and reference materials.
• Share updates with the Personal Support team.

QUALIFICATIONS:

• Full Registration as an RPN with the College of Nurses Ontario (CNO).
• Minimum of 4 years experience as an RPN.
• Demonstrates SE Health’s values, professional behavior, reliability, and respectful interactions.
• Excellent training, coaching, and verbal communication skills.
• Certification in Quality Management or related field.
• Experience in Quality Management within healthcare.
• Ability to work independently, take initiative, and collaborate in a team.
• Strong analytical, research, judgment, and problem-solving skills; proactive application of these skills.

Note: This role is Monday to Friday, 100% in-office.