Quality Improvement Facilitator ( RPN)

SE Health; Hamilton; On-site; CAD 70,000 - 90,000; Full time

Job summary

SE Health is seeking a Quality Improvement Facilitator (RPN) to enhance quality and performance indicators. This role involves clinical quality management, administrative duties, and communication with staff and clients, requiring strong skills in training, coaching, and problem-solving. The position is 100% in-office, Monday to Friday, at the Hamilton office.

Qualifications

• Minimum 4 years of experience as an RPN.
• Experience in Quality Management within healthcare.
• Ability to work independently and collaboratively.

Responsibilities

• Identify and report quality and risk issues; develop mitigation processes.
• Create and maintain on-call schedules; manage WSIB claims.
• Participate in internal and external meetings regarding PSS business lines.

Skills

Training

Coaching

Verbal Communication

Analytical Skills

Problem Solving

Education

Full Registration as an RPN with the College of Nurses Ontario

Certification in Quality Management or related field

Job description

Join to apply for the Quality Improvement Facilitator (RPN) role at SE Health.

Job Summary
To support the achievement of quality and performance indicators, assist managers with administrative duties, and ensure compliance with mandatory requirements.

Job Responsibilities

Clinical Quality (40% of time)

• Identify and report quality and risk issues to management; develop processes to mitigate them (metric tracking).
• Facilitate knowledge translation of the organization’s policies and procedures; support adherence through virtual coaching visits and chart audits.
• Act as preceptor coordinator for students and/or new staff.
• Proactively promote and seek to improve client and staff safety through education (e.g., 1:1 meetings, mentoring, knowledge sharing by subject matter experts).
• Complete chart audits for PSS and share trends and concerns with the Director.
• Complete prescreen processes, set up subcontractor relationships, and carry out quality checks.
• Assist in ensuring all frontline staff complete mandatory training and comply with requirements by producing reports and tracking progress.
• Complete IPAC assessments and mask fit tests; track compliance.
• Contribute to the Quarterly Safety Quality Reviews (QSQR).
• Schedule Lead visits and enter Lead visits for PSM reviews.
• Serve as primary for PSM vacation coverage.

Administration (50% of time)

• Create and maintain on-call schedules.
• Organize and facilitate group practice events.
• Participate in the manager on-call rotation.
• Manage all WSIB claims for PSMs, including arranging modified work and liaising with OHSW/Alight.
• Work closely with BRC team and support managers with follow-up as needed.
• This is a 100% in-office role, M-F, 8 am-4 pm, at either the St. Catharines or Hamilton office.
• Assist with PPE restocking in the self-serve room.
• Provide APR support for PSMs as appropriate.
• Enter and close RL6 events.
• Track attendance issues/trends and report to PSM for action.

Communication (10% of time)

• Participate in internal and external meetings regarding PSS business lines.
• Report incidents and share client care issues with the manager promptly.
• Update and add data/reference material to MS Teams pages for PSMs.
• Share updates with the Personal Support team.

Qualifications

• Full Registration as an RPN with the College of Nurses Ontario (CNO).
• Minimum 4 years of experience as an RPN.
• Demonstrates SE Health’s values, professional behavior, reliability, and respectful interactions.
• Excellent training, coaching, and verbal communication skills.
• Certification in Quality Management or related field.
• Experience in Quality Management within healthcare.
• Ability to work independently, take initiative, and collaborate in a team.
• Strong analytical, research, judgment, and problem-solving skills; able to apply independently.

Note: This role is M-F and requires 100% in-office work.