Quality Improvement Facilitator ( RPN)

Saint Elizabeth; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a Registered Practical Nurse (RPN) to support quality and performance indicators. This role involves managing quality checks, administrative duties, and ensuring compliance with healthcare standards. The ideal candidate will have strong communication skills, a commitment to safety, and a minimum of 4 years of experience in the field. This position is in-office from Monday to Friday at either St Catharines or Hamilton.

Qualifications

• Minimum of 4 years’ experience as an RPN.
• Demonstrates SE Health’s values and professionalism.
• Ability to work independently and as part of a team.

Responsibilities

• Identify and report quality and risk issues to management.
• Create and maintain on-call schedules.
• Participate in internal and external meetings regarding PSS business lines.

Skills

Training

Coaching

Communication

Analytical skills

Problem-solving

Education

Full Registration as an RPN with the College of Nurses Ontario

Certification in Quality Management

Job description

JOB SUMMARY:

To support the achievement of quality and performance indicators, assist managers with administrative duties, and ensure compliance with mandatory requirements.

JOB RESPONSIBILITIES:

Clinical Quality (40% of time)

• Identify and report quality and risk issues to management; develop processes to mitigate them (metric tracking).
• Facilitate knowledge translation of the organization’s policies and procedures, supporting adherence through virtual coaching visits and chart audits.
• Act as preceptor coordinator for students and/or new staff.
• Proactively promote and seek to improve client and staff safety through education, mentoring, and knowledge sharing by subject matter experts.
• Complete chart audits for PSS, share trends and concerns with the Director.
• Manage prescreen processes, set up of subcontractor relationships, and conduct quality checks.
• Ensure all frontline staff complete mandatory training and comply with requirements by producing reports and tracking progress.
• Complete IPAC assessments and mask fit tests, tracking compliance.
• Assist with and contribute to the Quarterly Safety Quality Reviews (QSQR).
• Schedule and review Lead visits for PSM.
• Serve as the primary for PSM vacation coverage.

Administration (50% of time)

• Create and maintain on-call schedules.
• Organize and facilitate group practice events.
• Participate in the manager on-call rotation.
• Manage all WSIB claims, including arranging modified work and liaising with OHSW/Alight.
• Work closely with the BRC team and support managers with follow-up as needed.
• Perform in-office role Monday to Friday, 8 am to 4 pm, at St Catharines or Hamilton office as appropriate.
• Assist with PPE restocking in the self-serve room.
• Support APR for PSMs as needed.
• Enter and close RL6 events.
• Track attendance issues and trends, report to PSM for action.

Communication (10% of time)

• Participate in internal and external meetings regarding PSS business lines.
• Report incidents and share client care issues promptly with the manager.
• Update and add data/reference material to MS Teams pages for PSMs.
• Share updates with the Personal Support team.

QUALIFICATIONS:

• Full Registration as an RPN with the College of Nurses Ontario (CNO).
• Minimum of 4 years’ experience as an RPN.
• Demonstrates SE Health’s values, professionalism, reliability, and respectful interactions.
• Excellent training, coaching, and verbal communication skills.
• Certification in Quality Management or related field.
• Experience in Quality Management within healthcare.
• Ability to work independently and as part of a team, taking initiative.
• Strong analytical, research, judgment, and problem-solving skills, with personal initiative to apply these skills independently.

Note: This role is Monday to Friday, 100% in-office at either St Catharines or Hamilton.