Quality Engineer & Customer Account Lead (In-Office)

Industrial Electric Manufacturing Job Board; Surrey; On-site; CAD 47,000 - 77,000; Full time

Benefits offered by this job

Medical benefits

Bonus potential

Long-term incentive units

Job summary

IEM seeks a Quality Engineer – Customer Account Manager to be the primary QA contact for customers and internal teams. Based in Surrey, BC or Jacksonville, FL, you will collect root cause data and drive corrective actions to ensure products meet quality standards.

The role emphasizes customer engagement, experience with manufacturing quality systems, and cross-functional collaboration within a 100% in-office environment.

Qualifications

• Bachelor’s in Business/Commercial or Manufacturing/Engineering degree preferred.
• Minimum of 5 years of experience in Quality Assurance.
• Demonstrated experience of 3 to 5 years in engaging with customers and suppliers.
• Previous experience in a manufacturing environment.
• Ability to work independently with minimal supervision.
• Proficient in 8D, CARs, and quality systems.
• Knowledgeable in Lean Manufacturing, APQP, PPAP, FMEA.
• Familiarity with ISO9001.
• Understanding of engineering drawings and manufacturing processes.
• Adaptability to diverse and dynamic environments.
• Strong planning and prioritization skills.
• Effective communication, negotiation, and presentation abilities.
• Proficient problem-solving skills.
• Understanding of Health and Safety practices.
• Team player with analytical skills.
• Awareness of cost and financial impacts.
• Commercial and financial awareness is advantageous.
• Understanding of customer expectations and of quality failure/cost.
• Demonstrated career ambition with a track record of growth and increasing responsibility.

Responsibilities

• Build strong, working relationships with customer and in-house commercial teams to ensure complete and transparent communication and support.
• Coordinate activities to evaluate and resolve engineering and quality-related problems at the customer’s facility.
• Determine and collect data for product and installation improvements to understand problems and escalate when needed.
• Investigate reports of defective or malfunctioning parts to determine root cause.
• Initiate containment of stock and prevent further nonconforming production.
• Investigate fault and potential recall scope.
• Examine defective parts for conformance to drawings and specs.
• Maintain records of engineering drawings and documents.
• Provide feedback to the company on issues.
• Coordinate corrective action plans and implementations.
• Manage containment and ongoing corrective actions.
• Organize necessary re-work of finished goods.
• Report root causes and containment actions to the customer.
• Review specs, orders to stay current on manufacturing methods.
• Assist with training quality awareness.
• Monitor KPIs to prevent non-conformities.
• Support new product introductions and first-off sample approvals.
• Promote Six-Sigma, Poka-Yoke, Kaizen practices.
• Develop and refine Design and Process FMEAs.

Skills

Customer engagement

Communication

Negotiation

Presentation

Analytical skills

Planning and prioritization

Independent work

Education

Bachelor’s in Business/Commercial or Manufacturing/Engineering degree preferred

Tools

8D

CARs

Quality systems

Job description

IEM seeks a Quality Engineer – Customer Account Manager to be the primary QA contact for customers and internal teams. Based in Surrey, BC or Jacksonville, FL, you will collect root cause data and drive corrective actions to ensure products meet quality standards.

The role emphasizes customer engagement, experience with manufacturing quality systems, and cross-functional collaboration within a 100% in-office environment.