QUALITY ASSURANCE SUPERVISOR (HYBRID)

Green Shield Canada (GSC); Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Software QA Supervisor to lead a dynamic team. In this pivotal role, you will ensure the highest quality standards across products while guiding cross-functional teams and implementing innovative automation frameworks. Your expertise in software testing, leadership, and project management will be crucial in driving initiatives that enhance testing processes. Join a purpose-driven organization that values inclusivity and empowers its employees to make a meaningful impact on the health of all Canadians. This is an exciting opportunity to grow your career while contributing to a noble mission.

Benefits

Health Benefits

Professional Development

Flexible Work Environment

Employee Wellness Programs

Qualifications

• 5+ years of experience in software testing with leadership experience.
• Proven experience in managing cross-functional QA teams.

Responsibilities

• Lead and mentor QA engineers, ensuring high-quality standards.
• Design and implement automated test frameworks to improve efficiency.

Skills

Software Testing

Leadership

Automation Testing

Communication Skills

Project Management

JavaScript

Agile Methodologies

Education

Bachelor's Degree in Computer Science or related field

Tools

Cypress

Playwright

Appium

JIRA

TestRail

Azure DevOps

LoadRunner

K6

JMeter

Job description

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

We are seeking a highly skilled and motivated Software QA Supervisor to join our team. The ideal candidate will have extensive experience in leading QA teams on multiple projects, guiding cross-functional teams, and implementing automation frameworks. You will be responsible for ensuring the highest quality standards across our products, coordinating efforts between development, QA, and business teams, and driving initiatives that improve testing processes and automation.

Leadership & Team Management:

• Lead and mentor a team of QA engineers, ensuring adherence to best practices and high-quality standards.
• Provide guidance, training, and performance feedback to team members, helping them grow both technically and professionally.
• Manage and oversee the execution of multiple concurrent QA projects, ensuring deadlines are met and goals are achieved.
• Define and track key performance indicators (KPIs) related to software quality, test coverage, automation effectiveness, and team performance.

Automation & Testing Strategy:

• Lead the design, development, and implementation of automated test frameworks and scripts to improve testing efficiency and reduce manual effort.
• Oversee and manage the automation of regression, performance, and functional tests across various platforms and environments.
• Continuously evaluate, enhance, and maintain test automation processes and tools to ensure they remain aligned with the evolving product landscape.

Quality Assurance & Process Improvement

• Develop and enforce QA best practices, standards, and processes to ensure the quality of both new and existing software.
• Identify and mitigate risks throughout the software development lifecycle, ensuring high-quality releases.
• Coordinate test case design, test execution, defect management, and reporting in alignment with project timelines and deliverables.
• Implement continuous improvement strategies in testing processes to enhance efficiency, accuracy, and scalability.

WHO WE'RE LOOKING FOR

• 5+ years of experience in software testing, with at least 2-3 years in a leadership or management role.
• Proven experience leading and managing cross-functional teams on complex software QA projects.
• Strong background in manual and automated testing of web applications, mobile applications, APIs, and cloud-based systems.
• Extensive experience with Cypress, Playwright, Appium, and CI/CD pipelines.
• Hands-on experience with JavaScript.
• Experience with JIRA, TestRail, and Azure DevOps.
• Solid understanding of software development methodologies, including Agile and Scrum.
• Strong leadership, communication, and interpersonal skills.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Familiarity with performance testing tools (e.g., LoadRunner, K6, JMeter) is a plus.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter, and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives, and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity, and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly with every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities, or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).