Process Improvement Manager

belairdirect; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Process Improvement Manager to enhance operational efficiency and drive change. This role is pivotal in identifying opportunities for improvement and leading initiatives that not only reduce costs but also elevate the customer and employee experience. You will collaborate with diverse teams, manage multiple projects, and foster strong relationships across the organization. Join a dynamic workplace that values your contributions and offers a hybrid work model, empowering you to thrive in your career while making a meaningful impact.

Benefits

Employee Share Purchase Plan

Flexible Work Arrangements

Wellness Account

Extensive Benefits Package

Possibility to Purchase Extra Days Off

Virtual Healthcare Access

Qualifications

• 5+ years of experience in process improvement and Lean initiatives.
• Ability to lead and influence cross-functional teams effectively.

Responsibilities

• Identify and lead process improvement initiatives from Define to Control.
• Manage multiple projects ensuring timely delivery of benefits.

Skills

Continuous Improvement

Lean Methodologies

Project Management

Problem Solving

Data Analysis

Communication Skills

Bilingualism (English/French)

Education

Bachelor’s Degree in a Relevant Field

Tools

Lean Six Sigma

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About The Role

We are looking for a Process Improvement Manager to join our growing team as at the individual contributor level.

The Business Process Improvement Team (BPI) supports belairdirect to deliver on their targets by driving change and delivering initiatives that reduce cost, increase efficiency and improve the customer and employee experience. We work on projects that deliver yearly savings and initiatives that drive long term results.

The successful candidate will be instrumental in identifying and delivering process improvement initiatives across the organization. This position involves working in collaboration with a diverse team of operations primes, subject matter experts and process excellence specialists. Successful candidate will also work on building strong relations with Operations teams to enhance visibility on key initiatives, ensure projects are prioritized, drive alignment and deliver on key objectives.

Location(s): Laval, Montreal, Ottawa, Toronto, St. Johns

What You’ll Do Here

• Identify opportunities for improvement and lead process improvement initiatives from Define to Control
• Manage multiple projects defining the project scope and goals, selecting the appropriate methods and tools, manage the project resources and risks ensuring the project delivers the projected benefits on time and on scope
• Recommend improvements which increase efficiency and effectiveness based on data and facts
• Build strong cross functional relationships to help drive change
• Develop and maintain project plans by identifying deliverables, duration and risks
• Lead meetings and create presentations on project progress
• Promote and apply best practices in Process improvement and change management
• Help deliver on operational efficiency target
• Collaborate with management teams and business partners
  
  

What You Bring To The Table

• Bachelor’s degree in a relevant field or equivalent combination of education and experience
• (5+ years) Experience Identifying and Implementing Continuous improvement & Lean initiatives
• Experience driving change within a large, complex multi stakeholder business environment balancing competing objectives
• Ability to identify opportunities, build business cases and get cross-functional alignment
• Driven self starter with the ability to Lead, Collaborate and Influence with all levels of the organization
• Proficiency in problem solving skills and Root cause analysis is essential
• Excellent (pro active) communicator and strong presentation skills
• Knowledge of and proficiency in process improvement methodologies, tools and best practices Lean Six Sigma green belt (black belt an asset)
• A desire to tackle challenges head on keep forward momentum
• Ability to adapt to a changing environment
• Ability to learn quickly and think strategically to challenge the status quo
• Critical thinking skills and the ability to draw conclusions and apply them effectively
• Experience within Direct Distribution Operations, Processes, Tools, Sales, Customer service, Planning and/or Launch Readiness
• Experience in the Insurance industry (an asset)
• No Canadian work experience required but must have authorization to work in Canada.
• Bilingualism (English/French) - Need to interact on a regular basis with colleagues across the country.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
  
  

What We Offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working Here Means You'll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
  
  

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning, Consulting, and Product Management

• Industries

  Insurance, Financial Services, and Software Development

Referrals increase your chances of interviewing at belairdirect by 2x

Get notified about new Process Improvement Manager jobs in Toronto, Ontario, Canada.

Process and Technology Improvement Manager

Senior Manager, Resource Management - Audit Operations

Governance Program Manager, Extended Workforce, Risk and Compliance

Senior Manager, Resource Management - Audit Operations

Senior Manager, Resource Management - Audit Operations

Principal Program Manager, Customer Success - International Markets

SVP - Senior Audit Manager – Operational Resilience (Hybrid)

Sr. Program Manager, labor planning & vendor management, Field Funnel Ops

Sr. Program Manager, labor planning & vendor management, Field Funnel Ops

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.