Quality Assurance Manager

Berry Global; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Quality Manager to oversee and enhance their quality program. This role involves driving process improvements, ensuring compliance with regulatory standards, and leading a high-performance team dedicated to quality excellence. You will have the opportunity to work closely with production teams and customers to resolve quality issues, implement training initiatives, and foster a culture of continuous improvement. If you are passionate about quality assurance and thrive in a fast-paced manufacturing environment, this position offers a chance to make a significant impact on product reliability and customer satisfaction.

Qualifications

• Understanding of quality systems, ISO, BRC, SQF, and Continuous Improvement tools.
• Proven ability to lead, motivate, and direct employees in a fast-paced environment.

Responsibilities

• Oversee quality program and drive process improvements to meet customer specifications.
• Lead design and implementation of quality assurance systems and resolve quality problems.
• Develop training programs to improve overall product quality and reliability.

Skills

Organizational Skills

Leadership

Communication Skills

Problem-Solving

Quality Improvement

Tools

Six Sigma

Lean

TPM

FMEA

SPC

Job description

Overview

Oversee Quality program and drive improvements to ensure quality product that meets customer specifications and company requirements.

Responsibilities

• Maintain quality program and drive process improvements to ensure quality systems meet customer specifications and company requirements.
• Lead the design and implementation of quality assurance systems and resolve quality problems with manufacturing, vendors and customers.
• Formulate quality objectives and coordinate with production to maximize product reliability and minimize costs.
• Develop and analyze statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product.
• Direct employees engaged in testing and inspection activities to ensure quality control over materials and product.
• Oversee customer improvement opportunities (CIO) system, and drive continuous improvements.
• Investigate root cause and implement corrective actions to customer complaints regarding quality.
• Ensure product safety and compliance with applicable regulatory requirements.
• Direct activities to ensure ISO 9001 compliance, including document control, Internal Audits and Management Review.
• Oversee Quality focus on ISO operating system as well as back up to SQF Practitioner and Food and product Safety initiatives.
• Interact with Plant personnel and sales/customer service personnel on quality problems. Call on customers or potential customers with sales executives to provide assistance relating to quality issues.
• Plan, promote and organize training activities related to product quality and reliability.
• Maintain pertinent production records for traceability and evaluation of product and processes.
• Implement an organizational culture that gets at quality at the source, be it internal (manufacturing floor, operators, shift leaders, etc.) or external (suppliers).
• Create synergies across departments to influence change. Facilitate and drive change in a fast-paced and constantly evolving environment.
• Other duties as assigned.
• Build and lead a high-performance team that flawlessly executes on Berry’s quality vision and delivers on the operational objectives.
• Set goals and objectives for individuals and teams that drive tangible and measurable improvements in key quality-related performance indicators.
• Develop and execute training and/or mentoring programs to improve overall product quality.
• Coach and participate in other team member development activities; take initiatives to develop new techniques and assist with individual and team development.
• Accept responsibility to comply with all safety, quality, customer, ISO, BRC, SQF and any other regulatory requirements, and has the authority to report concerns that could impact these requirements or suggest areas for improvement.

Qualifications

• Understanding of quality systems, ISO, BRC, SQF and Continuous Improvement tools/methodologies; Six Sigma, Lean, TPM, FMEA and SPC.
• Must have excellent organizational skills with the ability to complete multiple projects simultaneously in a fast-paced manufacturing environment.
• Proven ability to lead, motivate, and direct employees.
• Track record of continuous quality improvement and goal attainment.
• Excellent communication, problem-solving and software skills.
• Some travel required.
• Capable of physical mobility including walking, sitting, bending, twisting, standing, pushing, pulling and lifting (up to 35 pounds periodically).
• Capable of visual acuity to include distinguishing color variation and detecting defects.
• Able to work in a production environment, recognizing various sounds and alarms.