Quality Assurance Agent

Soucy Group; Canada; On-site; CAD 70,000 - 110,000; Full time

Job summary

Soucy Group is seeking a Quality Assurance professional to maintain and improve our ISO 9001 / IATF 16949 systems. You will audit, validate, and drive CAPA activities across internal processes and suppliers to ensure compliance and exceptional product quality.

You will lead change management, manage quality documentation, support supplier qualification, and collaborate with cross‑functional teams to continuously improve quality practices and reduce waste.

Qualifications

• Experience maintaining and improving a quality management system (ISO 9001 / IATF 16949) through audits and validations.
• Ability to coordinate CAPA and corrective/preventive actions with internal teams and suppliers.
• Experience with change management and quality documentation.
• Support supplier qualification, evaluation, and monitoring.

Responsibilities

• Conduct audits and validations to ensure compliance across internal processes and suppliers.
• Coordinate corrective and preventive actions related to customer complaints and supplier issues.
• Lead continuous improvement projects focused on quality, efficiency, and waste reduction.
• Maintain calibration of laboratory equipment and records.

Skills

Quality management

CAPA

Six Sigma

Audits

Supplier qualification

Continuous improvement

Tools

Quality tools

Statistical analysis

Calibration

Job description

At Soucy, quality is at the heart of everything we do. You’ll play a key role in maintaining and improving our quality management system. Drawing on your expertise, you’ll ensure that our processes—both internally and at our suppliers—remain compliant by conducting audits, validations, and follow-up activities. You’ll actively contribute to optimizing quality practices, managing change, and developing sustainable solutions to the challenges we face. Working with internal teams and suppliers, you’ll coordinate corrective and preventive actions, support continuous improvement projects, and serve as a resource for quality tools and methods. Your contribution will be essential to ensuring the performance of our processes, customer satisfaction, and the excellence of our products.

In this position, you will have the opportunity to:

• Ensure compliance with and continuous improvement of the quality management system (ISO 9001 / IATF 16949), both internally and among suppliers, through audits and validation activities
• Optimize quality processes by incorporating best practices and reevaluating existing methods
• Manage quality documentation and the change management process
• Support the Purchasing department in supplier qualification, evaluation, and monitoring
• Coordinate problem‑solving activities (CAPA, corrective and preventive actions) related to customer complaints, internal issues, and suppliers
• Participate in and contribute to continuous improvement projects focused on quality, process performance, and waste reduction
• Manage the portfolio of improvement projects related to product quality
• Serve as a quality resource person by supporting teams in the use of quality tools, problem‑solving methods, and statistical tools (Six Sigma)
• Ensure the calibration of laboratory equipment and the maintenance of required records