Quality Administrator

TOPPAN Packaging Americas; Mississauga; On-site; CAD 52,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with company match

Employee Assistance Program

Paid time off and holidays

Life, personal accident, and disabilty

Tuition reimbursement

Job summary

TOPPAN Packaging Americas is seeking a Quality Administrator in Mississauga, Ontario. The role supports the Quality Management System and works with site leadership, production, and other departments to ensure products meet customer requirements and quality standards.

You will handle quality documentation, reporting, audits, testing, material review, customer feedback investigations, and related activities to sustain high-quality processes and compliance throughout the plant.

Qualifications

• You have experience maintaining quality documentation and records.
• You can enter, store, and report quality data accurately.
• You have worked with inspections, sampling, and quality verification processes.
• You can review specifications and controlled documents.
• You communicate quality concerns clearly to different teams.

Responsibilities

• Coordinate and participate in activities within the Quality Management System (QMS).
• Support site management in achieving customer requirements and quality standards.
• Track, maintain, and report quality metrics and data.
• Respond to and assist with resolving quality issues across the facility.
• Perform internal quality audits as required.
• Review incoming raw materials and support material disposition decisions.
• Maintain quality documentation and document control processes.
• Assist with validating product and process specifications at the plant level.
• Investigate customer feedback, complaints, RMAs, and other quality events.
• Document corrective actions for quality concerns and maintain records.
• Collaborate with Production to address quality concerns and communicate findings.
• Participate in GPS and continuous improvement initiatives.

Skills

Quality documentation

Data entry

Quality audits

Inspections

Quality reporting

Cross-functional collaboration

Attention to detail

Communication skills

Tools

QMS

Job description

Position: Quality Administrator

Location: Mississauga, ON
Shift: Continental Shifts
Pay Rate: $25.73 CAD/hour

Summary Description

The Quality Administrator supports the facility’s Quality Management System and works closely with site leadership, production, and other departments to help ensure products and processes meet customer requirements and established quality standards.

This position supports quality documentation, reporting, audits, inspections, testing, material review, customer feedback investigations, and other activities designed to maintain and continuously improve product quality and compliance.

What You’ll Be Doing

• Coordinate and participate in activities outlined within the Quality Management System (QMS).

• Support site management in achieving customer requirements, quality objectives, and established quality standards.

• Track, maintain, and report quality metrics and performance data.

• Respond to and assist with resolving quality issues at various levels throughout the facility.

• Perform internal quality audits as required.

• Conduct quality-related activities including:

• Review incoming raw materials and support decisions regarding material disposition.

• Maintain quality documentation and document control processes.

• Support the validation and maintenance of product and process specifications at the plant level.

• Investigate customer feedback, complaints, Returned Material Authorizations (RMAs), and other quality-related events.

• Assist with identifying and documenting corrective actions related to quality concerns.

• Maintain accurate and organized quality records and documentation.

• Collaborate with Production and other departments to communicate and address quality concerns.

• Participate in Global Performance System (GPS) activities and continuous improvement initiatives.

• Perform additional quality-related duties and projects as assigned.

We’d Love to Hear From You If

• You have previous experience in quality, manufacturing, production, or a related environment.

• You have strong attention to detail and are comfortable working with quality documentation and records.

• You have experience with inspections, testing, sampling, or quality verification processes.

• You are comfortable working with computers and entering, maintaining, and reporting quality data.

• You have strong written and verbal communication skills.

• You can effectively communicate quality concerns with employees, supervisors, and other departments.

• You have strong organizational and problem-solving skills.

• You are comfortable reviewing specifications, procedures, and other controlled documents.

• You can manage multiple priorities while maintaining accuracy.

• You work well independently and as part of a cross-functional team.

• You are interested in supporting continuous improvement and maintaining high quality standards within a manufacturing environment.

Benefits

At TOPPAN Packaging Americas, we offer a comprehensive Total Rewards package designed to support your overall wellbeing. Specific benefits and wellbeing programs may vary based on work location, employment classification, or collective bargaining agreement.

• Medical, dental, and vision coverage for you and your dependents

• Retirement plan with company match

• Wellbeing tools and resources, including an Employee Assistance Program

• Paid time off and holidays

• Company-paid and voluntary employee-paid insurance plans, including life, personal accident, and disability insurance

• Tuition reimbursement

Equal Opportunity Employer

TOPPAN Packaging Americas is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, provincial, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes.