QA Team Lead

FX Innovation; Montreal; Remote; CAD 80,000 - 110,000; Full time

Job summary

Ateko, a leading technology company, is seeking a QA Team Lead to ensure the highest quality standards for software products. You will manage the QA team, define testing strategies, and facilitate collaboration across departments while enjoying flexible work options and opportunities for growth in an inclusive environment.

Benefits

Competitive salaries

Comprehensive benefits including group insurance

Flexibility to work from home

Access to continuous training and development

Qualifications

• Proven experience as a QA Analyst progressing to a leadership role.
• Experience managing a QA team or coordinating test projects.
• Proficiency in manual testing with an understanding of automated processes.

Responsibilities

• Define testing strategy for product lifecycle.
• Supervise QA team performance and development.
• Monitor QA metrics to measure process efficiency.

Skills

Organizational skills

Problem-solving

Analytical mindset

Bilingual (French and English)

Education

ISTQB certification

ServiceNow certifications

Tools

Jira

TestRail

Zephyr

Job description

Ateko (formely FXi) has been a Bell Canada company since 2023. Founded in 2002, the company invests in people, technology, education, and sustainability to help our clients achieve their business and competitive goals. We believe that responsible technology in the hands of passionate and expert individuals can lead to innovation for a better world.

THE ROLE

As a QA Team Lead, you will play a crucial role in ensuring that software products meet the highest quality standards while fostering a collaborative and efficient work environment. This position requires a unique blend of technical expertise, leadership skills, and a keen attention to detail.

RESPONSIBILITIES

• Define the overall strategy for manual and automated testing for each phase of the product or solution lifecycle.
• Supervise a QA team : capacity planning, resource allocation, performance evaluation, and professional development.
• Conduct tests and analyze results related to ServiceNow integrations and third-party tools.
• Report identified anomalies, track root causes, and coordinate corrections with the relevant teams.
• Maintain and optimize test suites according to the evolution of customizations or configurations.
• Implement and monitor QA performance indicators (KPIs) to measure the quality and efficiency of processes.
• Actively participate in the continuous improvement of QA processes, including tools, documentation, and communication.
• Collaborate closely with development, product, and operations teams to ensure optimal functional coverage.
• Lead QA status meetings, facilitate problem resolution, and support decision-making.
• Stay updated on QA tools and practices to recommend improvements.

QUALIFICATIONS

• Proven experience as a QA Analyst with progression to a leadership role.
• Experience in managing a QA team or coordinating test projects.
• Proficiency in manual testing and a good understanding of automated testing.
• Experience with complex workflows, large-scale projects, and integrations.
• Excellent organizational skills, rigor, analytical mindset, and problem-solving abilities.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Bilingual in French and English (spoken and written).

ASSETS

• Experience in an IT and / or Telecommunications environment.
• Knowledge of ServiceNow and its integrations.
• ISTQB certification, QA micro-certifications, or ServiceNow certifications.
• Experience with test management tools (e.g., TestRail, Zephyr) and bug tracking tools (e.g., Jira).

OUR VALUE PROPOSITION

• The framework and quality of life at work : Ateko places its employees at the heart of its culture by leading with determination and humanity. Everyone here works together towards common goals, from the management team to the delivery team.
• Flexibility and trust : Ateko has decided to give its employees the choice to work from home or remotely.
• Career opportunities and access to training : Continuous development initiatives are available to everyone. Your growth opportunities are as high as your ambitions.
• The strength of its ecosystem of technological partners : Ateko is the largest Canadian player with formal certifications and partnerships with Microsoft Azure, AWS, Google Cloud, and ServiceNow.

And of course, all the things you expect, such as competitive salaries, a comprehensive range of benefits such as a group insurance plan tailored to your needs, a financial package for your health, wellness, and RRSP account, a telemedicine service, and more.

Promoting innovation : creating a bridge between IT excellence and continuous learning

We encourage a transparent and authentic culture as well as a growth mindset. Our teams stay at the forefront of technology through programs such as FX University (FXU) and CloudCampus, investing in continuous learning and career development. Together, we build lasting and fruitful relationships. At Ateko, we adhere to our core values. We prioritize kindness, being friendly and respectful. Teamwork is essential; we thrive in collective success and the joy of winning together. We remain humble while being proud.

ACCESSIBILITY

We are committed to promoting an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. For a confidential request, send an email directly to your recruiter or to [emailprotected] to make arrangements.

If you have questions regarding job accessibility at Ateko, please send an email to our HR team at [emailprotected]

Let's innovate together for a better future

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