QA Lead

Frontier Dental CA; Markham; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading dental technology company is seeking a QA Lead to drive quality assurance for various product lines. This hybrid role combines hands-on testing expertise with team leadership, focusing on both manual and automated testing, while leveraging modern AI technologies to enhance quality practices. Candidates should have significant experience in QA leadership, API testing, and familiarity with CI/CD processes, along with strong communication and coaching skills.

Qualifications

• 3+ years leading QA or SDET teams.
• Experience with API testing and SaaS applications.
• Strong background in manual and automated testing.

Responsibilities

• Define and evangelize overall QA strategy and quality KPIs.
• Lead the development of risk-based test plans and continuous quality improvements.
• Manage comprehensive test cycles across multiple layers.

Skills

Leadership

Test Automation

API Testing

Agile Methodology

Coaching

Education

Experience in QA Leadership

Tools

Jira

Selenium

Playwright

Cypress

Docker

Kubernetes

Job description

Join to apply for the QA Lead role at Frontier Dental CA

Join to apply for the QA Lead role at Frontier Dental CA

**5 days/week on-site in Markham office**

The QA Lead will drive the quality vision and execution for one or more product lines. This is a hybrid leadership role blending hands-on testing expertise with strategic people, process,and tooling leadership — including the integration of modern AI capabilities. You’ll guide a high-performing QA team to deliver reliable, high-quality software through a thoughtful mix of manual/exploratory testing and automated test engineering.

Key Responsibilities:

Quality Strategy & Governance

• Define and evangelize the overall QA strategy, quality KPIs, and release readiness criteria.
• Champion modern quality practices including shift-left (TDD/BDD) and shift-right (observability, production monitoring) testing.
• Lead the development of risk-based test plans, traceability matrices, and continuous quality improvement strategies.
• Leverage AI-assisted tools for test prioritization and risk analysis to target high-impact areas.
• Hire, mentor, and grow a multidisciplinary QA team including manual testers, SDETs, and automation engineers.
• Coach team members on test design, root cause analysis, automation best practices, and career development.
• Conduct regular 1:1s, performance reviews, and individual growth plans to build a culture of accountability and learning.

Manual & Exploratory Testing

• Lead the creation of detailed test cases, exploratory charters, and session-based test documentation.
• Execute thorough validation across web, mobile, and API layers, including usability, accessibility, and edge cases.
• Manage comprehensive test cycles: smoke, regression, UAT, load/performance, and production verification.
• Use AI tools to generate exploratory ideas and summarize findings efficiently.

Automation Engineering

• Design and maintain robust UI, API, and integration test suites using frameworks like Playwright, Cypress, or Selenium.
• Build out CI/CD-integrated pipelines (GitHub Actions, GitLab CI, Jenkins, Azure DevOps) with rapid failure detection.
• Implement test data management, service virtualization, and environment provisioning.
• Adopt cutting-edge AI tools for self-healing tests and automated script generation to reduce maintenance overhead.

Process, Tooling & Quality Reporting

• Standardize tooling across the QA lifecycle (e.g., Jira/Xray, TestRail, Zephyr).
• Drive SLA adherence for defect triage, reporting, and resolution.
• Deliver clear, actionable QA dashboards and facilitate root cause analysis (RCA) and retrospectives.

Cross-Functional Collaboration

• Represent QA in agile ceremonies, design reviews, and release readiness discussions.
• Work closely with Product, DevOps, Engineering, Security, and Customer Success to ensure quality goals are aligned.

Qualifications & Experience:

• 3+ years leading QA or SDET teams.
• Strong background in both manual and automated testing for SaaS/cloud-native applications.
• Experience working with offshore teams.
• Deep familiarity with Agile/Scrum, CI/CD workflows, Git-based version control.
• Hands-on experience with API testing (Postman, REST-assured, Pact), data validation (SQL/NoSQL), and performance tools (JMeter, k6).
• Experience with containerized environments (Docker, Kubernetes) and at least one major cloud platform (AWS, Azure, GCP).
• Strong communication, coaching, and stakeholder management skills.

Preferred Qualifications:

• Certifications: ISTQB Advanced Test Manager, Certified Agile Tester, or equivalent.
• Experience in microservices, event-driven, or IoT systems.
• Exposure to security testing (e.g., OWASP ZAP, Burp Suite, SAST/DAST).
• Familiarity with observability tools like Grafana, Prometheus, New Relic, or Datadog.
• Experience implementing AI-powered QA tools (e.g., generative testing, predictive analytics, self-healing automation).

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance, Engineering, and Product Management

• Industries

  Software Development

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