QA Coordinator, Regulated

Socket.dev; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Health and dental benefits

Paid vacation and wellness days

Education allowance for credentials

Employee discount program

Hybrid work model

Job summary

Viewpoint North York is seeking a Quality Assurance Coordinator to review and improve medical assessment reports, ensuring accuracy, compliance, and timely delivery to clients. The role blends QA checks, collaboration with assessors, and training on QA procedures in a hybrid work setting.

The ideal candidate is a regulated health professional with 3+ years of clinical or adjudication experience, strong English communication, and proficiency in MS Word and Excel; French/English is preferred.

Qualifications

• 3+ years as a regulated health professional in clinical, hospital, or insurance settings.
• Strong command of English with excellent written and verbal communication.
• Experience reviewing medical reports for accuracy, grammar and regulatory compliance.
• Ability to train assessors on QA procedures and documentation requirements.

Responsibilities

• Review medical assessment reports for continuity, accuracy and compliance.
• Perform QA checks on documentation including histories, tests and treatment plans.
• Identify discrepancies and provide timely feedback to correct assessments.
• Collaborate with assessors to address quality issues and corrective actions.
• Ensure reports are released and delivered on client timelines.
• Maintain QA status tracking and reporting to stakeholders.
• Provide exceptional client service when addressing report inquiries.

Skills

Quality Assurance

Communication

Teamwork

Problem solving

Education

Regulated health professional (Kinesiologist / Physiotherapist / Nurse)

Tools

MS Word

Excel

Job description

Viewpoint North York-Quality Assurance Coordinator

Location:

Viewpoint North York

235 Yorkland Boulevard, Suite 1200, North York, ON M2J 4Y8

Status:

Full-time, hybrid

About Viewpoint

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

Main Responsibilities

• Review and evaluate medical assessment reports to ensurecontinuity, consistency, accuracy, spelling, grammar and compliance with current regulations.


• Conduct thorough quality assurance checks on medical documentation, including medical histories, diagnostic test results, and treatment plans.


• Identify discrepancies, errors, or inconsistencies in medical assessments and provide timely feedback to assessors for correction.


• Collaborate with assessors, to address quality issues and implement corrective actions.


• Provide training and support to assessors on quality assurance procedures and documentation requirements.


• Ensure accurate report timelines are recorded


• Ensure reports are sent to the client on time


• Ensure the timely follow-up and tracking of all QA statuses and reports


• Follow QA protocols for releasing and saving reports


• Offer exceptional customer service when responding to client queries and/or explaining report discrepancies


• Identify issues that will impact on service standards and rectify or escape those issues


• Other duties as assigned.

Qualifications

• A regulated health professional with at least 3 years' experience either as a Kinesiologist, Physiotherapist or Nurse


• 1-2 years work experience in medical clinic. / hospital or insurance office


• Action-oriented, highly organized, results-oriented, independent problem solver with demonstrated clinical, medical legal assessment and/or adjudication experience


• Detailed familiarity with the current and prior auto insurance legislation, arbitration and associated legal decisions.


• Solid command of the English language and demonstrated excellent communication skills


• Has working knowledge of MS Word and Excel and the ability to learn and navigate new system


• Flexible and team-oriented


• French/English fluency is strongly preferred

Why choose Viewpoint

• Comprehensive and flexible health and dental choices with Flex benefits


• Lifemark Employee Assistance Program


• Shoppers Drug Mart Employee Discount (30%)


• Employee Stock Purchase Plan (25%)


• Paid vacation and Wellness days


• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)


• Goodlife Fitness Corporate Discount Gym Membership


• Ongoing internal training and development with opportunities for mentorship


• A diverse and inclusive workplace with a track record of high employee engagement and teamwork


• Nationally recognized brand with a strong digital presence

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

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