CAT QA Coordinator, Regulated

Socket.dev; Toronto; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Health and dental benefits

Paid vacation and wellness days

Education allowance

Job summary

Viewpoint is seeking a CAT QA Coordinator in North York to review and evaluate medical assessment reports for continuity, accuracy, and regulatory compliance. This in-person role supports assessors and ensures timely client delivery.

Ideal candidates are licensed health professionals with CAT/AMA Guides familiarity, strong communication, and meticulous organizational skills. Located at 235 Yorkland Blvd, North York.

Qualifications

• Must be a regulated health professional with at least 3 years' experience in Kinesiologist, Physiotherapist or Nurse, or prior QA experience in insurance/IME.

Responsibilities

• Review and evaluate medical assessment reports for continuity, accuracy, and regulatory compliance.
• Perform thorough QA checks on medical documentation, including histories, test results, and treatment plans.
• Identify discrepancies and provide timely feedback to assessors for correction.
• Collaborate with assessors to address quality issues and implement corrective actions.
• Provide support to assessors on QA procedures and documentation requirements.
• Ensure reports are sent to the client on time.
• Follow QA protocols for releasing and saving reports.
• Offer exceptional customer service in responding to client queries.

Skills

Communication skills

MS Word

Excel

Attention to detail

Independence and teamwork

Problem solving

Tools

CAT software

Job description

Viewpoint North York- CAT QA Coordinator, Regulated

Location

Viewpoint North York

235 Yorkland Boulevard, Suite 1200, North York, ON M2J 4Y8

Status

Full-time, In-Person

About Viewpoint

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

Main Responsibilities

• Review and evaluate medical assessment reports to ensurecontinuity, consistency, accuracy, spelling, grammar and compliance with current regulations.
• Conduct thorough quality assurance checks on medical documentation, including medical histories, diagnostic test results, and treatment plans.
• Identify discrepancies, errors, or inconsistencies in medical assessment reports and provide timely feedback to assessors for correction.
• Collaborate with assessors, to address quality issues and implement corrective actions.
• Provide support to assessors on quality assurance procedures and documentation requirements.
• Ensure reports are sent to the client on time.
• Ensure the timely follow-up and tracking of QA statuses and reports.
• Follow QA protocols for releasing and saving reports.
• Offer exceptional customer service when responding to client queries.
• Identify issues that will impact on service standards and rectify or escape those issues.
• Other duties as assigned.

Qualifications

• AMA Guides training or experience in reviewing CAT reports would be considered an asset.
• A regulated health professional with at least 3 years' experience either as a Kinesiologist, Physiotherapist or Nurse OR prior experience in insurance or IME QA including an understanding of CAT.
• AMA Guides training or C-CAT certification is an asset
• 1-2 years work experience in medical clinic, hospital or insurance office
• Action-oriented, highly organized, results-oriented, independent problem solver with demonstrated clinical, medical legal assessment and/or adjudication experience
• Detailed familiarity with the current and prior auto insurance legislation, arbitration and associated legal decisions.
• Solid command of the English language and demonstrated excellent communication skills
• Has working knowledge of MS Word and Excel and the ability to learn and navigate new systems
• Must be able to assume responsibility for job duties and work independently as well as team-orientated.
• Exceptional organizational and time management skills.

Why choose Viewpoint

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca