Q3- NAMORC- IFS Cloud FSM Functional SCON - Canada

Infosys; Calgary; On-site; CAD 93,000 - 105,000; Full time

Job summary

Infosys is seeking a Senior Consultant with deep expertise in IFS FSM Cloud to drive large implementations and ongoing support services. You will act as a techno-functional SME, align business needs with scalable IFS FSM Cloud capabilities, and lead cross-functional teams to ensure successful project delivery.

The candidate should be located within commuting distance of Calgary or Mississauga, willing to travel, with a Bachelor’s degree (or foreign equivalent) and 4+ years IT experience; 8+

Qualifications

• Bachelor’s degree or foreign equivalent required.
• 3 years of progressive experience in lieu of education accepted.
• At least 4 years IT experience.

Responsibilities

• Lead large IFS FSM Cloud implementations for clients.
• Align business needs with scalable FSM Cloud capabilities.
• Manage cross-functional teams to ensure on-time delivery.
• Travel to client locations as required.

Skills

Process architecture

IFS FSM / WFM

FSM Cloud configuration

Systems integration

PoC ideation

8+ years IFS FSM Cloud

Education

Bachelor's degree or foreign equivalent

Job description

Infosys is seeking a Senior Consultant with rich expertise in IFS FSM Cloud to drive large implementation and Support services for the client. The ideal candidate is a techno‑functional SME capable of aligning business needs with scalable IFS FSM Cloud capabilities while leading cross‑functional teams and ensuring successful project delivery.

• Candidate must be located within commuting distance of Mississauga, Ontario or Calgary, Alberta and willing to travel to client location on need basis.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Atleast 4 years of Information Technology experience
• Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills

• Experience in Architecture/Design /Detailing of Processes and Problem Definition
• Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
• Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
• Should also understand the FSM processes/technology and integration of the same with other downstream systems.
• PoC ideation, creation and demonstration to client
• Minimum 8 years of experience in IFS FSM Cloud & FSM legacy apps

IFS Relevant Experience

Service Management

• Service quotation to Order Process
• Service request to Request task
• Work order to work tasks for preventive maintenance
• Service catalog configuration, Standard tasks
• Resource group, resource id configuration for Person, person Group and Equipment
• Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.
• service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
• Company, Site, Customer, location, user and person setup.

IFS Mobile work order

• Service app/Maintenance App
• Mobile workflow configurations for Request task/work task, activity type/Work type
• Survey configurations
• Custom configurations such as Lobby, Custom fields, Page configurations etc.

Preferred Qualifications

• Perform role of a Senior Consultant at onsite and work with offshore team on deliverables.
• Should have done at least 2 green field implementations on IFS Cloud FSM. Added advantages will be other FSM experience along with IFS Cloud (e.g., Click, Oracle fields solutions)
• 8-10 years of experience as an IFS FSM Cloud Consultant SME.
• Deep understanding of IFS Cloud architecture, data model, configuration, and security.
• Should have experience in working in projects with Agile methodology and experience in handling sprint team in lead capacity.
• Good Analytical and Communication skills
• Should be able to build strong business partner interactions with client stakeholders.
• Experience and desire to work in a Global delivery environment

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face. Estimated annual compensation range for the candidate based in the below location will be: Ontario- 92740 to $ 105007

EEO/About Us

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.