Pursuit Adventure Centre Retail and Booking Expert, Associate (Casual)

FlyOver Iceland; Banff; On-site; CAD 20,457 - 29,136; Part time

Job summary

A seasonal adventure service provider is seeking a PAC Retail & Booking expert in Banff for casual work. In this role, you will deliver excellent customer service, assist with retail sales and bookings, and maintain store organization. Ideal candidates thrive in fast-paced environments and have strong communication skills. The starting wage is $18.00/hour, and candidates must have accommodation in the area. Join a diverse team committed to inclusive hiring practices.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong written and verbal communication skills with the ability to engage guests.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Deliver friendly and knowledgeable service to guests.
• Support retail sales and guest bookings for local attractions.
• Maintain exceptional visual merchandising and store organization.

Skills

Multitasking

Customer service

Adaptability

Communication

Problem-solving

Tools

POS systems

Booking platforms

Job description

**This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a casual, seasonal role.**As a PAC Retail & Booking expert, your daily pursuit is to deliver friendly, knowledgeable, and customized service while maintaining a welcoming and well-organized store environment. You will anticipate guest needs with care and respect, engaging guests to support both retail sales and adventure bookings. By providing local insight and helping guests plan their itineraries across our attractions, you will play a key role in creating seamless, elevated experiences that leave a lasting impression.**ROLE & RESPONSIBILITIES*** Actively contribute to a positive, supportive, and high-performing team environment through collaboration, accountability, and a solutions-focused mindset* Take ownership of delivering iconic, inspiring, and unforgettable guest experiences — from first interaction to final farewell* Support both retail sales and guest bookings, helping guests plan and optimize their adventure itineraries across Banff, Golden and Jasper attractions* Provide accurate, engaging, and personalized recommendations for in-town experiences, local highlights, and must-see adventures* Demonstrate strong product and experience knowledge by staying informed on merchandise, promotions, pricing updates, and company offerings* Process sales transactions and exchanges accurately maintaining attention to detail and financial integrity* Confidently navigate and manage multiple systems, including POS, booking platforms, and payment terminals, ensuring accurate transactions and a seamless guest experience.* Maintain exceptional standards of visual merchandising, cleanliness, and store organization to reflect a best-in-class retail environment* Complete daily restocking and inventory tasks to ensure full availability and a strong guest-ready presentation* Take ownership of back-of-house organization, including daily upkeep of storage rooms and operational areas* Proactively address guest questions, concerns, and issues with professionalism and care, escalating to leadership when appropriate* Support overall team and store success by taking on additional duties as needed with a flexible, team-first approach* Perform additional duties as assigned to support store operations and team success**REQUIRED SKILLS & QUALIFICATIONS*** Thrive in a fast-paced environment by multitasking effectively during peak periods while maintaining service quality and accuracy* Follow all health, safety, and cleanliness standards, including emergency procedures and operational guidelines* Friendly, approachable, and professional with a strong guest-first and ownership-driven mindset* Curious, engaged, and motivated to continuously learn about products, experiences, and ways to improve the guest journey* Strong written and verbal communication skills with the ability to engage and inform guests confidently* Ability to stand for extended periods* Ability to lift up to 50 pounds* Previous customer service or hospitality experience preferred* Experience with POS & booking systems and cash handling is an asset* Secondary language skills are an asset* Comfortable working at heights, in high-altitude environments, and in all weather conditions* To honor our commitment to being Always Honest, all employees must consent to a criminal record checkPlease note - this position is not eligible for staff housing. Successful candidates will have their own accommodation in the area.The starting wage for this role is $18.00/hour.This role is based at the Elk & Avenue Hotel PAC store and the Cave and Basin Gift Shop. We are seeking individuals interested in casual work on an as-needed basis.Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].