Pursuit Adventure Centre Retail and Booking Expert, Associate

FlyOver Iceland; Banff; On-site; CAD 24,796 - 30,307; Full time

Benefits offered by this job

Pursuit perks: free access to Pursuit?

Discounts on hotel stays, dining, and

Access to mental health resources

Job summary

Pursuit in Banff is seeking a guest-focused associate to support retail sales and guest bookings across Banff, Golden and Jasper attractions. You will provide personalized recommendations, manage transactions, and maintain store presentation while navigating POS and booking systems.

The role requires strong communication, multitasking, and a proactive, team-first attitude, with the ability to work in a fast-paced environment and lift up to 50 pounds. Starting wage is $18.00/hour.

Qualifications

• Front-line hospitality experience and guest service mindset.
• Experience with POS and booking systems is an asset.
• Comfortable working in fast-paced environments.

Responsibilities

• Actively contribute to a positive, supportive, and high-performing team environment through collaboration, accountability, and a solutions-focused mindset.
• Take ownership of delivering iconic, inspiring, and unforgettable guest experiences — from first interaction to final farewell
• Support both retail sales and guest bookings, helping guests plan and optimize their adventure itineraries across Banff, Golden and Jasper attractions
• Provide accurate, engaging, and personalized recommendations for in-town experiences, local highlights, and must-see adventures
• Demonstrate strong product and experience knowledge by staying informed on merchandise, promotions, pricing updates, and company offerings
• Process sales transactions and exchanges accurately maintaining attention to detail and financial integrity
• Confidently navigate and manage multiple systems, including POS, booking platforms, and payment terminals, ensuring accurate transactions and a seamless guest experience.
• Maintain exceptional standards of visual merchandising, cleanliness, and store organization to reflect a best-in-class retail environment
• Complete daily restocking and inventory tasks to ensure full availability and a strong guest-ready presentation
• Take ownership of back-of-house organization, including daily upkeep of storage rooms and operational areas
• Proactively address guest questions, concerns, and issues with professionalism and care, escalating to leadership when appropriate
• Support overall team and store success by taking on additional duties as needed with a flexible, team-first approach
• Perform additional duties as assigned to support store operations and team success

Skills

Guest service

Retail sales

Booking platforms

Cash handling

Communication

Multitasking

Stock management

Team collaboration

High altitude environment

Second language

Tools

POS systems

Booking platforms

Payment terminals

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

• Actively contribute to a positive, supportive, and high-performing team environment through collaboration, accountability, and a solutions-focused mindset
• Take ownership of delivering iconic, inspiring, and unforgettable guest experiences — from first interaction to final farewell
• Support both retail sales and guest bookings, helping guests plan and optimize their adventure itineraries across Banff, Golden and Jasper attractions
• Provide accurate, engaging, and personalized recommendations for in-town experiences, local highlights, and must-see adventures
• Demonstrate strong product and experience knowledge by staying informed on merchandise, promotions, pricing updates, and company offerings
• Process sales transactions and exchanges accurately maintaining attention to detail and financial integrity
• Confidently navigate and manage multiple systems, including POS, booking platforms, and payment terminals, ensuring accurate transactions and a seamless guest experience.
• Maintain exceptional standards of visual merchandising, cleanliness, and store organization to reflect a best-in-class retail environment
• Complete daily restocking and inventory tasks to ensure full availability and a strong guest-ready presentation
• Take ownership of back-of-house organization, including daily upkeep of storage rooms and operational areas
• Proactively address guest questions, concerns, and issues with professionalism and care, escalating to leadership when appropriate
• Support overall team and store success by taking on additional duties as needed with a flexible, team-first approach
• Perform additional duties as assigned to support store operations and team success

To honor our commitment to being Always Honest, all employees must consent to a criminal record check. The starting wage for this role is $18.00/hour.

REQUIRED SKILLS & QUALIFICATIONS

• Thrive in a fast-paced environment by multitasking effectively during peak periods while maintaining service quality and accuracy
• Follow all health, safety, and cleanliness standards, including emergency procedures and operational guidelines
• Friendly, approachable, and professional with a strong guest-first and ownership-driven mindset
• Curious, engaged, and motivated to continuously learn about products, experiences, and ways to improve the guest journey
• Strong written and verbal communication skills with the ability to engage and inform guests confidently
• Ability to stand for extended periods
• Ability to lift up to 50 pounds
• Previous customer service or hospitality experience preferred
• Experience with POS & booking systems and cash handling is an asset
• Secondary language skills are an asset
• Comfortable working at heights, in high-altitude environments, and in all weather conditions

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities

Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail]. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.