Public Service Coordinator — Branch Leader

Town of Caledon; Caledon; On-site; CAD 44,000 - 62,000; Full time

Job summary

The Town of Caledon, home to the Caledon Public Library, seeks a Coordinator, Public Service to ensure smooth daily branch operations and excellent customer service. You will handle borrower services, reference help, and digital resources support.

We value a Library Technician Diploma, 1 year of library experience, and strong interpersonal skills. The role may require evenings and weekends, and offers an hourly rate of $37.97.

Qualifications

• Post-secondary diploma in Library Technician or equivalent.
• Minimum one year of library experience; two years in a customer-focused setting.
• One year public library experience preferred.

Responsibilities

• Deliver day-to-day branch services and ensure a welcoming environment.
• Provide borrower services, reference assistance, and readers’ advisory.
• Handle circulation tasks: check in/out, registrations, holds, and fees.
• Support Interlibrary Loan requests and digital resources access.
• Act as Person in Charge (PIC) as scheduled and monitor branch operations.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Education

Library Technician Diploma

Job description

The Town of Caledon, home to the Caledon Public Library, seeks a Coordinator, Public Service to ensure smooth daily branch operations and excellent customer service. You will handle borrower services, reference help, and digital resources support.

We value a Library Technician Diploma, 1 year of library experience, and strong interpersonal skills. The role may require evenings and weekends, and offers an hourly rate of $37.97.