Public Service Clerk & Associate Supervisor - Norwich

Oxford County; Norwich; On-site; CAD 36,000 - 53,000; Part time

Benefits offered by this job

OMERS pension plan enrollment

Employee and Family Assistance Plan

Job summary

Oxford County Library in Norwich seeks a Public Service Clerk & Associate Supervisor, delivering excellent customer service and assisting with programs and daily branch operations. You will support patrons of all ages, promote library resources, and help ensure smooth program delivery and coverage as needed.

The role blends front-line service with supervisory responsibilities, requiring flexibility to cover shifts and a commitment to diversity, equity and inclusion in a public library setting.

Qualifications

• Secondary school graduate or equivalent. Post-secondary education considered an asset.
• Experience delivering inclusive customer service, with library experience a plus.
• Experience developing/delivering programming for diverse age groups.
• Equivalent education/experience may be considered.
• Willingness to interact respectfully with diverse community members, including those with disabilities or complex needs.
• Advanced computer proficiency and ability to learn library software and databases.

Responsibilities

• Provide high level customer service at the library desk and promote library resources.
• Develop, promote, and deliver programming for various age groups.
• Support day-to-day library operations and programming setup or takedown.
• Work under Branch Supervisor to cover shifts as needed.
• Contribute to the Library’s mission, vision and values.

Skills

Communication

Customer service

Organization

Independence

Teamwork

Transportation

Diversity & inclusion

Education

Secondary school graduate

Post-secondary education in library studies or related

Tools

Microsoft Office

Library software

Online platforms & databases

Job description

Public Service Clerk & Associate Supervisor - Norwich

Position: Public Service Clerk & Associate Supervisor

Competition number: 2026-98

Location: Norwich Library

Employment Status: Permanent Part-Time

Reporting to: Branch Supervisor

Union affiliation: Non-union

Wage range:

Public Service Clerk: $26.05/hr - $32.56/hr

Associate Supervisor: $30.75/hr-$38.43/hr

Hours of work Public Service Clerk is 11hrs/week: Thursdays 2pm-7pm, Friday 2pm-5pm, Saturdays 9am-12pm + coverage as needed for Public Service Clerk & Associate Supervisor Shifts

Vacancy Reason: Existing Vacancy

WHAT WE OFFER:

Option of enrollment in OMERS defined benefit pension plan.

Employee and Family Assistance Plan available

POSITION SUMMARY

Both the Public Service clerk and Associate Supervisor provides high level customer service, including instruction and promotion of library resources, readers’ advisory, programming and technology support for customers of all ages and backgrounds. This includes those that may be living with a disability, addiction, mental illness, experiencing homelessness or have other complex needs.

(Public Service Clerk):

Under the supervision of the Branch Supervisor, the public service clerk may assist, develop, promote, and/or deliver programming for various age groups. Assists with the set up and takedown of programs and events. This may include determining resources needed to enhance the library, programming, and the patron experience.

Under the supervision of the Branch Supervisor , the Associate Supervisor maintains the day-to-day operations of a library branch in the absence of the Branch Supervisor. Associate Supervisors are not assigned to a particular branch library and are expected to be available to work on short notice.

All Oxford County Library (OCL) employees are responsible for supporting the Library’s Mission, Vision and Values.

QUALIFICATIONS FOR SUCCESS (Public Service Clerk):

• Secondary school graduate or equivalent. Post-Secondary Education considered an asset.
• Demonstrated experience providing inclusive customer service. Previous library experience is an asset.
• Demonstrated experience in developing and/or delivering programming to various age groups.
• An equivalent combination of education and experience may be considered.
• Experience in a customer service environment considered an asset.
• Ability to demonstrate the required competencies for this position in alignment with Oxford County’s competency framework.
• Ability to interact respectfully with a variety of community members and groups, including those that may be living with a disability, addiction, mental illness, experiencing homelessness or have other complex needs.
• Excellent communication and organization skills.
• Ability to work independently and collaboratively as part of a team.
• Access to reliable transportation required.
• Post-secondary education in library studies or a related discipline is preferred. An equivalent combination of education and experience may be considered.
• Exc ellent communication and customer service skills. Previous library experience considered an asset.
• Demonstrated commitment to diversity, equity and inclusion as a customer service practice.
• An equivalent combination of education and experience may be considered.
• Advanced computer proficiency, including familiarity with and adaptability to the Microsoft Office Suite and new technologies, including the ability to learn library software, online platforms and databases.
• Ability to interact respectfully with a diverse population and community groups including those that may be living with a disability, addiction, mental illness, experiencing homelessness or have other complex needs.
• Ability to demonstrate the required competencies for this position in alignment with Oxford County’s competency frame.
• Demonstrated ability to work autonomously, prioritize multiple deadlines and adapt to changing priorities.
• Demonstrated ability to work both independently and collaboratively in teams.
• Knowledge of relevant trends, legislation and regulations.

POSTING DATE: Monday, November 9th, 2026

CLOSING DATE: Monday, November 16th, 2026, by 4pm

Oxford County is committed to fostering diversity, equity, and inclusion throughout the Corporation. Oxford County promotes representational and employment equity to represent and serve our communities well. Oxford County is an equal opportunity employer and welcomes applications from all qualified individuals, including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. Studies have shown that women and minorities are less likely to apply for posted vacancies unless they meet every single qualification. Oxford County is dedicated to building a diverse and inclusive workplace and encourages you to apply If you’re excited about this role. You may be the right candidate even if your past experience doesn’t align perfectly with every qualification in the job description.

Oxford County is committed to fostering an accessible and equitable recruitment process for all applicants. The County will attempt to provide reasonable accommodations to ensure the applicant’s full participation if requested. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, resumes are only accepted in response to advertised vacancies and will be used for the purposes of determining eligibility for employment only. We appreciate all resumes, but only those selected for interviews will be contacted. If you require any document in an accessible format, contact us via email, in person, by telephone, or in writing using the contact information above.