Public Inquiries Specialist - Elections Office

Elections Ontario; Toronto; On-site; CAD 65,470 - 78,037; Full time

Job summary

A provincial electoral office in Canada is looking for a Public Inquiries Officer to manage inquiries via phone and email, providing accurate and consistent information. The ideal candidate will have 2-3 years of experience in public inquiry management, excellent communication skills, and the ability to handle complex matters effectively. The role requires in-office presence five days per week and offers a supportive work environment focused on inclusion and accessibility.

Qualifications

• 2–3 years of experience managing public inquiries and providing clear responses.
• Ability to assess issues, exercise sound judgment and elevate matters.
• Strong written and verbal communication skills.

Responsibilities

• Manage public inquiries by delivering accurate information.
• Assess, triage, and document inquiries while escalating issues.
• Coordinate follow-ups to ensure timely resolution.

Skills

Public inquiries management

Clear communication

Judgment and assessment

Inquiry-handling practices

Digital tools usage

Job description

A provincial electoral office in Canada is looking for a Public Inquiries Officer to manage inquiries via phone and email, providing accurate and consistent information. The ideal candidate will have 2-3 years of experience in public inquiry management, excellent communication skills, and the ability to handle complex matters effectively. The role requires in-office presence five days per week and offers a supportive work environment focused on inclusion and accessibility.