Business Processes and Training Officer

Elections Ontario; Toronto; On-site; CAD 65,470 - 90,603; Full time

Job summary

Elections Ontario in Toronto is seeking a Business Processes and Training Officer to develop and deliver training programs for electoral events. You will create materials and collaborate with experts to assess training needs.

The ideal candidate will have strong writing skills, a proficiency in adult learning principles, and the ability to deliver engaging training content. This role requires in-office presence five days per week, supporting a commitment to accessible and inclusive workplace practices.

Qualifications

• Strong skills in creating and delivering training programs.
• Exceptional writing and editing capabilities with attention to detail.
• Proficient in content management and instructional design.

Responsibilities

• Write, edit, and publish content in a content management system.
• Conduct training needs assessments and identify gaps.
• Design and develop instructional materials for training programs.

Skills

Training program development

Writing and editing skills

Adult learning principles

Microsoft Office proficiency

Communication skills

Bilingual proficiency in English and French

Tools

Content management systems

Learning Management Systems

Adobe Suite

Job description

Position Title: Business Processes and Training Officer

Position Status: Temporary Assignment to March 31, 2027

Posting Status: Open (2)

Salary Band: $65,470 - $90,603

Hours of Work: 36.25 per week

Who we are

The Office of the Chief Electoral Officer (Elections Ontario) is an independent, non‑partisan office of the Legislative Assembly of Ontario, responsible for administering provincial elections, by‑elections, and referenda.

At the heart of our work is a commitment to democracy – making voting easy and accessible for all electors, while maintaining the integrity, security, and transparency of the electoral process.

Join our team

The Field Operations & Training division is seeking highly motivated individuals to develop, maintain, and deliver training programs and products for electoral events.

What you can expect in this role

Reporting to the Manager, Business Processes and Training, you will:

• Write, edit, and publish content within a content management system.
• Collaborate with subject matter experts to gather training requirements, conduct training needs assessments, and identify learner knowledge and skills gaps.
• Determine training objectives, methods of instruction and assessment.
• Design, develop, and update classroom and e‑learning programs, resources, and guides.
• Deliver training programs to internal and external stakeholders.

What you need to qualify

• Highly developed skills in building, maintaining, and delivering training programs.
• Exceptional writing and editing skills with meticulous attention to detail.
• Knowledge of adult learning principles and instructional best practices.
• Proficiency with content management systems, Microsoft Office, and/or Learning Management Systems (LMS); Adobe Suite experience is an asset.
• Excellent communication, planning, and problem‑solving abilities.
• Ability to work both independently and collaboratively in a team environment.
• Bilingual proficiency in English and French is an asset.
• Portfolio or writing samples required.
• Must be legally entitled to work in Canada.

This role requires in‑office presence five (5) days per week. There is no hybrid option.

The successful candidate will be required to complete background and social media checks as part of the recruitment process.

How to request an accommodation

Elections Ontario is an equal‑opportunity employer. We are committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported.

Under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we provide accommodation for applicants with disabilities throughout the recruitment and selection process. If you require a disability‑related accommodation to participate, please call 1‑888‑668‑8683, send a fax to 1‑866‑714‑2809, TTY at 1‑888‑292‑2312 or email [e-mail].