Public Inquiries Officer (3)

Elections Ontario; Toronto; On-site; CAD 65,470 - 78,037; Full time

Job summary

A provincial electoral office in Canada is looking for a Public Inquiries Officer to manage inquiries via phone and email, providing accurate and consistent information. The ideal candidate will have 2-3 years of experience in public inquiry management, excellent communication skills, and the ability to handle complex matters effectively. The role requires in-office presence five days per week and offers a supportive work environment focused on inclusion and accessibility.

Qualifications

• 2–3 years of experience managing public inquiries and providing clear responses.
• Ability to assess issues, exercise sound judgment and elevate matters.
• Strong written and verbal communication skills.

Responsibilities

• Manage public inquiries by delivering accurate information.
• Assess, triage, and document inquiries while escalating issues.
• Coordinate follow-ups to ensure timely resolution.

Skills

Public inquiries management

Clear communication

Judgment and assessment

Inquiry-handling practices

Digital tools usage

Job description

Accessibility Assistance

For accessibility assistance with this document please telephone Elections Ontario at 1-888-668-8683 or fax at 1-866-714-2809. You can TTY at 1-888-292-2312 or via email at [e-mail].

Public Inquiries Officer (3)

Position Status: Temporary Assignments until March 31, 2027

Posting Status: Open (3)

Salary Range: $65,470 – $78,037 per year

Hours of Work: 36.25 per week

Posting Date: February 27, 2026

Closing Date: March 9, 2026

Location

(On site) 26 Prince Andrew Place, North York, ON M3C 2H4

About Us

The Office of the Chief Electoral Officer (Elections Ontario) is an independent, non‑partisan office of the Legislative Assembly of Ontario, responsible for administering provincial elections, by‑elections, and referenda.

At the heart of our work is a commitment to democracy—making voting easy and accessible for all electors while maintaining the integrity, security, and transparency of the electoral process.

Job Summary

The Communications division is seeking an experienced professional to manage public inquiries by phone and email, and provide accurate, consistent information in accordance with established processes. The role requires exercising sound judgment to assess and triage complex matters and to coordinate escalations with stakeholders to ensure effective resolution.

Responsibilities

• Manage public inquiries by delivering accurate, consistent information using approved resources and protocols.
• Assess, triage, and document inquiries, escalating complex issues to appropriate stakeholders.
• Coordinate follow‑ups with subject‑matter experts and/or stakeholders to ensure timely resolution of escalated matters within service level agreements (SLAs).
• Maintain accurate inquiry records to support reporting, trend analysis and service‑level compliance.
• Identify and report emerging trends to support operational planning and continuous improvement.
• Support divisional activities including research, preparation of materials, and other assigned tasks.
• Collaborate with team members and provide cross‑functional support where required.

Qualifications

• 2–3 years of experience managing public inquiries and providing clear, concise responses across phone and email channels.
• Demonstrated ability to assess issues, exercise sound judgment and elevate matters using established processes.
• Knowledge of inquiry‑handling practices including service level agreements (SLAs) and protocols.
• Experience using digital tools and systems to document, track and monitor inquiries.
• Strong written and verbal communication skills with the ability to convey complex information clearly and professionally.
• Ability to work effectively in a fast‑paced environment while managing competing priorities.
• Legally entitled to work in Canada.

Work Environment

The successful candidate will be required to work in‑office five days per week and may be required to work evenings and weekends depending on operational needs.

How to Apply

Our recruitment process reflects our mission to uphold the integrity and accessibility of the electoral process and to manage elections in an efficient, fair, and impartial manner. We offer career growth opportunities and a competitive rewards program.

Please submit your cover letter and resume as one attachment, quoting File #EO-2026-33 and your name in the subject line, to [e-mail] no later than March 9, 2026.

We thank all applicants for their submission. Only those candidates selected for an interview will be contacted.

Accommodation

Elections Ontario is an equal opportunity employer. We are committed to fostering an inclusive, equitable and accessible environment, where all employees feel valued, respected, and supported.

Under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the recruitment and selection process. If you require a disability‑related accommodation to participate, please call 1-888-668-8683, send a fax to 1-866-714-2809, TTY at 1-888-292-2312 or email [e-mail].