Public Engagement Lead for Community & Communications

EPCOR USA; Edmonton; On-site; CAD 57,000 - 81,000; Full time

Job summary

EPCOR is hiring a full-time Advisor, Public Engagement for Edmonton, AB. You'll develop and execute engagement plans, work with internal clients to solve business needs, and produce materials from technical information to engage diverse audiences and stakeholders.

You will support engagement activities, manage stakeholder communications, and help track metrics while collaborating with cross-functional teams to enhance customer experiences and EPCOR's reputation.

Qualifications

• A diploma in Public Relations, Communications, Social Sciences or a related field from a recognized post-secondary institution is required.
• A degree in Public Relations, Communications, Social Sciences or a related field is considered an asset.
• 4+ years of directly related experience in public engagement, communications, and/or public relations is required.
• Candidates who do not meet this requirement may be considered at a developmental level with at least 2+ years of related experience.
• Ability to manage multi-faceted, complex projects with excellent planning and organizational skills is essential.
• Strong time management skills, with the ability to coordinate multiple projects, manage competing deadlines, and adapt to changing business needs.
• Advanced ability to develop, write and edit communications materials targeted at different audiences and using varied channels, with strong attention to detail.
• Demonstrated ability to develop and deliver professional presentations.
• Experience using digital channels and engagement/social media platforms, and knowledge of related concepts, techniques, and trends.
• Strong research and report writing skills.
• Demonstrated collaborative approach, including ability to build relationships and work with employees at all levels of the organization.
• Experience with Microsoft Office and Microsoft SharePoint.
• Experience with Adobe InDesign is considered an asset.
• Hands-on experience with data management in stakeholder tracking systems is considered an asset
• Experience coordinating events and volunteers is considered an asset.
• Experience related to utilities, water, electricity or the energy sector would be considered an asset.
• Certificate or knowledge of IAP2 Public Engagement is considered an asset.

Responsibilities

• Developing plans and managing day-to-day activities related to assigned engagement projects, including working with internal clients to identify solutions that meet business needs and support EPCOR's brand and reputation.
• Developing and updating materials in support of stakeholder engagement projects, including writing, photography, video, social media, and other communication channels and formats.
• Supporting the development and execution of stakeholder engagement plans, programs, and materials, and executing tactics such as notifications, door-to-door consultations, open houses, community events, meetings, website updates, signage, phone calls, and email correspondence.
• Supporting and executing key communications and engagement initiatives, events, and other projects as assigned by the Manager, Public Engagement.
• Managing incoming stakeholder phone calls and emails from consultation contact channels, including tracking external communications within the stakeholder management system.
• Generating reports on project metrics and maintaining stakeholder databases to ensure accuracy, completeness, and ongoing usability.
• Serving as an on-call, after-hours media spokesperson on a rotating basis with other communicators.

Skills

Time management

Written communications

Presentations

Digital channels

Report writing

Collaborative work

Education

Public Relations or Communications diploma

Public Relations, Communications or related degree (asset)

Tools

Microsoft Office

Microsoft SharePoint

Adobe InDesign (asset)

Job description

EPCOR is hiring a full-time Advisor, Public Engagement for Edmonton, AB. You'll develop and execute engagement plans, work with internal clients to solve business needs, and produce materials from technical information to engage diverse audiences and stakeholders.

You will support engagement activities, manage stakeholder communications, and help track metrics while collaborating with cross-functional teams to enhance customer experiences and EPCOR's reputation.