Advisor, Public Engagement

EPCOR USA; Edmonton; On-site; CAD 57,000 - 81,000; Full time

Job summary

EPCOR is hiring a full-time Advisor, Public Engagement for Edmonton, AB. You'll develop and execute engagement plans, work with internal clients to solve business needs, and produce materials from technical information to engage diverse audiences and stakeholders.

You will support engagement activities, manage stakeholder communications, and help track metrics while collaborating with cross-functional teams to enhance customer experiences and EPCOR's reputation.

Qualifications

• A diploma in Public Relations, Communications, Social Sciences or a related field from a recognized post-secondary institution is required.
• A degree in Public Relations, Communications, Social Sciences or a related field is considered an asset.
• 4+ years of directly related experience in public engagement, communications, and/or public relations is required.
• Candidates who do not meet this requirement may be considered at a developmental level with at least 2+ years of related experience.
• Ability to manage multi-faceted, complex projects with excellent planning and organizational skills is essential.
• Strong time management skills, with the ability to coordinate multiple projects, manage competing deadlines, and adapt to changing business needs.
• Advanced ability to develop, write and edit communications materials targeted at different audiences and using varied channels, with strong attention to detail.
• Demonstrated ability to develop and deliver professional presentations.
• Experience using digital channels and engagement/social media platforms, and knowledge of related concepts, techniques, and trends.
• Strong research and report writing skills.
• Demonstrated collaborative approach, including ability to build relationships and work with employees at all levels of the organization.
• Experience with Microsoft Office and Microsoft SharePoint.
• Experience with Adobe InDesign is considered an asset.
• Hands-on experience with data management in stakeholder tracking systems is considered an asset
• Experience coordinating events and volunteers is considered an asset.
• Experience related to utilities, water, electricity or the energy sector would be considered an asset.
• Certificate or knowledge of IAP2 Public Engagement is considered an asset.

Responsibilities

• Developing plans and managing day-to-day activities related to assigned engagement projects, including working with internal clients to identify solutions that meet business needs and support EPCOR's brand and reputation.
• Developing and updating materials in support of stakeholder engagement projects, including writing, photography, video, social media, and other communication channels and formats.
• Supporting the development and execution of stakeholder engagement plans, programs, and materials, and executing tactics such as notifications, door-to-door consultations, open houses, community events, meetings, website updates, signage, phone calls, and email correspondence.
• Supporting and executing key communications and engagement initiatives, events, and other projects as assigned by the Manager, Public Engagement.
• Managing incoming stakeholder phone calls and emails from consultation contact channels, including tracking external communications within the stakeholder management system.
• Generating reports on project metrics and maintaining stakeholder databases to ensure accuracy, completeness, and ongoing usability.
• Serving as an on-call, after-hours media spokesperson on a rotating basis with other communicators.

Skills

Time management

Written communications

Presentations

Digital channels

Report writing

Collaborative work

Education

Public Relations or Communications diploma

Public Relations, Communications or related degree (asset)

Tools

Microsoft Office

Microsoft SharePoint

Adobe InDesign (asset)

Job description

Highlights of the job

We are hiring a full-time permanent Advisor, Public Engagement position working out of Edmonton, AB.

We’re looking for a skilled engagement professional to join us as a Public Engagement Advisor. In this role, you'll bring experience developing and executing engagement plans that deliver exceptional customer experiences. You are a collaborative problem solver who identifies potential issues and helps move solutions forward, works effectively across teams, and adapts your approach to connect with diverse audiences and stakeholders.

As the Advisor, Public Engagement, you will support engagement and communications activities on EPCOR projects. This includes contributing to and executing public engagement plans, working directly with key audience members, managing issues, developing clear and accessible project materials from technical information, and identifying emerging public and community concerns.

We welcome applications from internal and external candidates. EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.

What you’d be responsible for

• Developing plans and managing day-to-day activities related to assigned engagement projects, including working with internal clients to identify solutions that meet business needs and support EPCOR's brand and reputation.
• Developing and updating materials in support of stakeholder engagement projects, including writing, photography, video, social media, and other communication channels and formats.
• Supporting the development and execution of stakeholder engagement plans, programs, and materials, and executing tactics such as notifications, door-to-door consultations, open houses, community events, meetings, website updates, signage, phone calls, and email correspondence.
• Supporting and executing key communications and engagement initiatives, events, and other projects as assigned by the Manager, Public Engagement.
• Managing incoming stakeholder phone calls and emails from consultation contact channels, including tracking external communications within the stakeholder management system.
• Generating reports on project metrics and maintaining stakeholder databases to ensure accuracy, completeness, and ongoing usability.
• Serving as an on-call, after-hours media spokesperson on a rotating basis with other communicators.

What’s required to be successful

• A diploma in Public Relations, Communications, Social Sciences or a related field from a recognized post-secondary institution is required.
• A degree in Public Relations, Communications, Social Sciences or a related field is considered an asset.
• 4+ years of directly related experience in public engagement, communications, and/or public relations is required.
• Candidates who do not meet this requirement may be considered at a developmental level with at least 2+ years of related experience.
• Ability to manage multi-faceted, complex projects with excellent planning and organizational skills is essential.
• Strong time management skills, with the ability to coordinate multiple projects, manage competing deadlines, and adapt to changing business needs.
• Advanced ability to develop, write and edit communications materials targeted at different audiences and using varied channels, with strong attention to detail.
• Demonstrated ability to develop and deliver professional presentations.
• Experience using digital channels and engagement/social media platforms, and knowledge of related concepts, techniques, and trends.
• Strong research and report writing skills.
• Demonstrated collaborative approach, including ability to build relationships and work with employees at all levels of the organization.
• Experience with Microsoft Office and Microsoft SharePoint.
• Experience with Adobe InDesign is considered an asset.
• Hands-on experience with data management in stakeholder tracking systems is considered an asset
• Experience coordinating events and volunteers is considered an asset.
• Experience related to utilities, water, electricity or the energy sector would be considered an asset.
• Certificate or knowledge of IAP2 Public Engagement is considered an asset.

As the successful candidate, you are a skilled communicator who can translate technical information into clear, accessible messaging. You have experience building relationships with stakeholders through one-on-one customer interactions and can confidently de-escalate concerns while maintaining a positive customer experience. You are organized, adaptable, and able to manage multiple projects and competing deadlines. Above all, you are a collaborative team player who works effectively with others to achieve shared goals.

Other important facts about this job

Jurisdiction: CSU52

Class: T2

Hours of work: 80 hours biweekly

Wage: Starting at $49.93per hour

• Final Wage and Step will be determined at the time of selection and based on a combination of factors as outlined in the Collective Agreement.

Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance is required on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
• Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.
• If you are required to provide your own personal reliable vehicle: Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.