Public Engagement & Communications Ambassador

Halton Region; Oakville; On-site; CAD 79,000 - 99,000; Full time

Job summary

Halton Region is seeking a customer experience liaison to support major road, water and wastewater projects. You will act as the single point of contact for inquiries, manage communications and maintain accurate records across all channels throughout the project lifecycle.

Ideal candidates have a post-secondary background in Engineering or Business with 3+ years in customer service or public relations, strong problem-solving and stakeholder management skills, and proficiency in MS Office and CRM

Qualifications

• Post-secondary education in Engineering (preferable) and/or Business.
• Minimum three years of relevant experience in a customer service or public relations role (Engineering/Construction environment preferred).
• Demonstrated ability to handle sensitive situations with tact, professionalism and discretion.
• Excellent problem solving and communication skills, with the ability to maintain composure under demanding circumstances.
• Ability to form and maintain strong relationships with internal and external stakeholders and customers.
• Excellent verbal and written communication skills with drafting responses and correspondence that is sensitive and political in nature.
• Good understanding of general project management principles.
• Experience with Microsoft Office, CRM solutions, and multi-media (telephone, e-mail, social media and TTY).

Responsibilities

• Acts as a single point of contact for customer issues related to assigned Regional infrastructure project(s).
• Responds to customer inquiries/complaints by telephone, e-mail or in-person during construction site visits.
• Develops and maintains knowledge of assigned Regional infrastructure projects within the 10-year capital delivery plan.
• Researches and provides information to leadership in response to inquiries/complaints by engaging internal and external resources.
• Drafts professional responses and other forms of correspondence related to inquiries/complaints for leadership.
• Maintains complete and accurate documentation of all customer inquiries/ complaints and responses.
• Develops/creates project communications strategies and plans.
• Leads the development and dissemination of project information to customers and stakeholders across channels.
• Ensures consistency and accuracy of construction project information across all channels.
• Liaises with stakeholders, the public and project team throughout project lifecycle.
• Performs site visits and addresses issues such as noise, traffic, parking, dust, etc.
• Advises project managers on mitigation strategies.
• Monitors and reports construction impacts to leadership.
• Keeps up to date with legislation and regulatory changes.
• Provides input to improve internal processes and systems.

Skills

Customer service excellence

Communication skills

Stakeholder management

MS Office

CRM software

Education

Post-secondary education in Engineering/Business

Tools

CRM software

Office suite

Job description

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

If you are looking for a role where you can lead a team towards the delivery of municipal infrastructure projects for the residents of Halton, we want to hear from you. Over the next 10 years, the Region will be investing over $5 billion in transportation, water and wastewater infrastructure. We are committed to delivering high quality infrastructure for the residents, businesses and visitors to Halton Region, and are looking for dedicated, forward thinking and enthusiastic individuals to join our Public Works team!

As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite.

Posting ID: 5548
Department: Public Works
Division: Engineering, Construction & Transportation Management
Pay Range: $79,432 - $99,290
Job Type: Contract > 1 Year
Contract Duration: Up to 14 months
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: OCT
Vacancy Status: This posting is for an existing vacancy
Posting Date: October 14, 2026
Application Deadline: October 28, 2026

Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.

If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role.

Job Summary

This role will supports significant/large road, water and wastewater infrastructure construction projects through proactive public engagement, communications and customer service, upholding Halton Region’s commitment to exceed customer experience expectations. This role will act as a one-window point of contact for customer experience related to Regional infrastructure projects.

Duties & Responsibilities

• Acts as a single point of contact for any customer issues related to assigned Regional infrastructure construction project(s).
• Responds to customer inquiries / complaints received by telephone, e-mail or in-person during construction site visits.
• Develops and maintains an expert level of knowledge and understanding of assigned Regional infrastructure projects, and their context within the overall 10-year capital delivery plan.
• Researches and provides information to the Divisional and Departmental leadership team, in response to inquiries / complaints by engaging and following up with internal and external resources associated with projects.
• Drafts convincing, professional quality responses and other forms of correspondence related to customer inquiries / complaints for Divisional and Departmental leadership team.
• Maintains complete and accurate documentation of all customer inquiries / complaints and responses provided.
• Develops/creates project specific communications strategies and plans.
• Leads the development and dissemination of project related information to customers and stakeholders, using different strategies and channels through the entire life cycle of the project.
• Takes ownership of ensuring consistency, timeliness, completeness and accuracy of construction project related information across all channels (e.g. web page, online maps, printed notices, e-mail notices, road signs, newspaper advertisements, etc.).
• Liaises with key project stakeholders, the public and the project team on issues related to construction during the entire life cycle of project delivery.
• Performs regular site visits and brings forward issues, such as noise, traffic management, parking, dust control, debris disposal, construction hours, truck routing and equipment storage during construction, etc., that may arise during a project.
• Advises project managers on strategies to mitigate the impact of construction on the community.
• Monitors and reports on the impacts of construction during the project to the Divisional leadership team.
• Keeps up to date with new / changing legislations, standards and regulatory processes.
• Provides input to continuously improve internal processes and systems.

Skills & Qualifications

• Post-secondary education in Engineering (preferable) and/or Business.
• Minimum (3) three years of relevant experience in a customer service or public relations role (Engineering / Construction environment preferred).
• Demonstrated ability to handle sensitive situations and difficult conversations with tact, professionalism and discretion.
• Excellent problem solving, complaint resolution skills with the ability to maintain composure when dealing with customer demands and excellent interpersonal skills.
• Ability to form and maintain strong relationships with internal and external stakeholders and customers.
• Excellent verbal and written communication skills with proficiency in drafting responses and other forms of correspondence that is sensitive and political in nature.
• A good understanding of general project management principles and practices.
• Demonstrated experience in Microsoft Office software, customer relationship management solutions, and multi-media (telephone, E-mail, social media and TTY).

Working/ Employment Conditions

Working Conditions

• Flexibility in work hours and schedules, including weekends, is required for frequent trips to project sites.
• Travel will be required; incumbent must provide his or her own transportation.

Employment Conditions

• The incumbent will be required to provide a copy of their driver’s license by their first day of employment.
• Current (obtained within the past six (6) months), original and acceptable Criminal Records Check, by the first day of employment.

Important information about your application:

• In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
• Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
• We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
• Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
• If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.

Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.