Public Area Attendant

Four Points by Sheraton Kelowna Airport; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Public Area Attendant to join their team. In this role, you will be responsible for maintaining cleanliness and order in various areas of the hotel, ensuring a welcoming environment for guests. The ideal candidate will possess a positive attitude, strong communication skills, and the ability to manage time effectively. This position offers an excellent work environment focused on staff recognition and team building, along with opportunities for growth and development. If you are passionate about delivering high levels of customer service, this is the perfect opportunity for you.

Benefits

Extended Health and Dental Benefits

World-wide accommodation and dining discounts

Employee discounts on accommodations and dining

Focus on staff recognition and team building

Room for growth and development

Qualifications

• Must maintain a positive attitude and good communication skills.
• Ability to manage time effectively and work both independently and in teams.

Responsibilities

• Perform heavy cleaning duties in various hotel areas.
• Assist guests and respond to requests in a timely manner.
• Report maintenance issues and assist other departments as needed.

Skills

Positive attitude

Good communication skills

Time management skills

Ability to work independently

Ability to work in teams

Job description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you! The Four Points by Sheraton - Kelowna Airport is currently looking to fill the role of Public Area Attendant.

Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pick up our employees from the bus loop at UBCO!

What will you be doing?

Reporting to the Director of Rooms, you are responsible for performing the following tasks to the highest standards:

• Maintaining a neatly groomed appearance (uniform clean and name tag on)
• Arriving at least 10 minutes before the start of your shift
• Performing all heavy cleaning duties.
• Areas of responsibility: Lobby area, restrooms, banquet/meeting spaces, entrance of the hotel, lobby terrace, fitness center/pool, parking garage, parking lot (outside garbage containers), elevators/landings, restaurant: lounge and dining room.
• Cleaning the staff room and all offices in the hotel.
• Basic maintenance repairs (plumbing, TV troubleshooting, using hand tools for repair)
• Exceptional time management skills and the ability to work well under pressure.
• The ability to multi-task and assist guests first when required.
• Answering and assisting with all guest requests in a timely manner, always offering further assistance to the guest.
• Working well independently, as well as in a team atmosphere.
• Assisting with any housekeeping tasks outside of regular duties as required.
• Cleaning guest rooms and assisting in stayover cleans as necessary.
• Completing all Brand Training.
• Being knowledgeable of our facilities and services with the ability to promote and direct guests to those areas.
• Vacuuming rugs, furniture and/or draperies using vacuum cleaners and/or steamers.
• Dusting and polishing furniture in main areas.
• Polishing silver accessories and metalwork such as fixtures and fittings.
• Washing windows, walls, ceiling, and woodwork as necessary.
• Removing any garbage, recyclables, and empty beverage containers from the laundry room.
• Identifying and reporting preventative and other maintenance issues in public areas.
• Available to work varied shifts: days, weekends, and holidays.
• Assisting other departments when necessary and resolving challenges that may occur. Cross-training and working at our sister properties.
• Other duties as assigned by the Management Team.

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills
• Commitment to delivering high levels of customer service
• Sufficient time management skills
• Ability to work independently and with teams

Perks

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Marriott brands
• Employee discounts on accommodations, dining, and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).
• An excellent work environment, with a focus on staff recognition and team building
• Room for growth and development.

Don't miss this exciting opportunity to join our Four Points family!