Public Area Attendant

Hampton Inn & Suites by Hilton Kelowna Airport; Kelowna; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a dynamic team at a leading hotel where your contributions will be valued. As a Public Area Attendant, you'll play a key role in maintaining cleanliness and providing exceptional service to guests. This position offers a chance to work in a supportive environment that prioritizes staff recognition and teamwork. With opportunities for growth and development, you can build a rewarding career while enjoying perks such as health benefits and discounts at sister properties. If you have a positive attitude and a commitment to high customer service standards, this could be the perfect opportunity for you.

Benefits

Extended Health and Dental Benefits

World-wide accommodation and dining discounts

Employee discounts on accommodations and dining

Focus on staff recognition and teambuilding

Room for growth and development

Qualifications

• Must have exceptional time management skills and ability to multi-task.
• Good communication skills and a positive attitude are essential.

Responsibilities

• Perform heavy cleaning duties in various areas of the hotel.
• Assist guests with requests and maintain a neat appearance.
• Report maintenance issues and assist with housekeeping tasks.

Skills

Positive attitude

Good communication skills

Customer service commitment

Time management skills

Ability to work independently and in teams

Job description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you! The Hampton Inn & Suites Kelowna Airport is currently looking to fill the role of Public AreaAttendant.

Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO!

What will you be doing?

Reporting to theDirector of Rooms, you are responsible for performing the following tasks to the highest standards:

• Maintaining a neatly groomed appearance (uniform clean and name tag on)
• Arriving at least 10 minutes before the start of your shift
• Must be able to perform all heavy cleaning duties.
• Areas of responsibility: Lobby area, restrooms, banquet/meeting spaces, entrance of the hotel, lobby terrace, fitness center/pool, parking garage, parking lot (outside garbage containers), elevators/ landings, restaurant: lounge and dining room.
• Cleaning the staff room and all offices in the hotel.
• Basic maintenance repairs (plumbing, TV troubleshooting, using hand tools for repair)
• Must have exceptional time management skills and the ability to work well under pressure.
• The ability to multi-task will be required to drop a cleaning task to assist guests first.
• Answer and assist with all guest requests in a timely manner as required, always offering further assistance to the guest.
• Must be able to work well independently, as well as in a team atmosphere.
• Assist with any housekeeping tasks outside of the regular duties as required.
• May be required to clean guest rooms and assist in stayover cleans.
• Take and complete all Brand Training.
• Being knowledgeable of our facilities and services with the ability to promote and direct guests to those areas.
• Vacuum rugs, furniture and/or draperies using vacuum cleaners and/or steamers.
• Dust and polish furniture in main areas.
• Polish silver accessories and metalwork such as fixtures and fittings.
• Wash windows, walls, ceiling, and woodwork, as necessary.
• Remove any garbage, recyclables, and empty beverage containers from laundry room.
• Identify and report preventative and other maintenance issues in public areas.
• Available to work varied shifts: days, weekends, and holidays.
• Assisting other departments when necessary and resolving challenges that may occur. Cross training and working at our sister properties.
• Other duties may be assigned by the Management Team.

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Sufficient time management skills
• Ability to work on their own and with teams

Perks

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Marriott brands
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Don't miss this exciting opportunity to join our Hilton family!