Care Coordinator

Lifemark Health Group; Stratford; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Growth opportunities

Supportive administrative team

Positive work environment

National company brand

Job summary

Lifemark Health Group is seeking a dedicated Care Coordinator for Pt Health - Stratford Physiotherapy in Stratford, ON. The successful candidate will support multiple clinics across the Hamilton region, ensuring smooth patient intake, appointment scheduling, and accurate data handling.

Join a team that values exemplary customer service, collaboration, and growth within a national healthcare organization. A strong administrative background in a medical setting is essential.

Qualifications

• High School Diploma or equivalent required.
• Strong organizational and multi-tasking skills in a busy clinic.
• Experience in a physiotherapy or private health care clinic is an asset.
• Excellent verbal and written communication and interpersonal skills.
• Computer savvy with data entry and record-keeping abilities.
• Flexible and adaptable to change; able to start with minimal supervision.
• Post-secondary education in Medical Office Administration or related field is an asset.
• Reliable transportation to work at multiple clinics across Hamilton region is required.

Responsibilities

• Answer telephone calls, greet patients and visitors with excellent customer service.
• Coordinate intake of information on first visit and throughout treatment plan.
• Assist patients with completing paperwork at the clinic to prevent errors.
• Coordinate scheduling of patient appointments and maintain medical records.
• Collect payment and manage insurance claims to third party funders.
• Complete data entry and billing for third party funders.
• Coordinate courier packages and handle email, mail, and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Skills

Customer service

Scheduling

Data entry

Communication

Multi-tasking

Medical admin

Education

High School Diploma

Medical Office Administration (asset)

Tools

MS Office

EHR systems

Job description

Care Coordinator

Pt Health - Stratford Physiotherapy

444 Douro St, Stratford, ON, N5A 0E6

Status: Permanent full time

Location: The successful candidate will assist multiple clinics across the Hamilton region.

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator with pt Health - Stratford Physiotherapy, a part of Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, “We trust each other to do the right thing”, “We go the extra kilometre” and “We belong here”.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service and maintain accurate insurance claims to third party funders
• Complete data entry and billing for third party funders
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Previous experience in a physiotherapy or private health care clinic setting is an asset
• Excellent communication (verbal and written) and interpersonal skills
• Computer savvy and data entry skills
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision
• Post secondary education in Medical Office Administration or related field considered an asset
• Reliable transportation to work at multiple clinics across Hamilton region is required.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca