PT Supportive Housing Coordinator

Indwell; Hamilton; On-site; CAD 30,000 - 36,000; Part time

Benefits offered by this job

Vacation 4% + HEAL time

Extensive onboarding process

Annual Spring Leadership Conference

Team social events

Job summary

Indwell is seeking a part-time Housing Support Worker to join the King William Program in Hamilton, Ontario. You will support tenants with mental health and/or addiction concerns, helping them develop personal service plans and access community resources.

The role emphasizes harm reduction, dignity, and belonging, with flexible hours across evenings/weekends to meet program needs. Indwell’s mission centers on HOPE and HOMES for All.

Qualifications

• Degree or diploma in a related field, or equivalent experience.
• Experience working in mental health and/or addictions is beneficial with harm reduction approaches.
• Recent PVSC with information acceptable by Indwell (at applicant's cost).
• Current First Aid & CPR Certification or willingness to obtain within 30 days.
• Commitment to equity and inclusive practice.
• Experience with case management framework and trauma-informed, client-centered care.

Responsibilities

• Build therapeutic relationships with residents using recovery-oriented, trauma-informed care.
• Coordinate and deliver mental health and addiction services.
• Develop and carry out individual resident support plans.
• Connect residents with community resources and coordinate case management.
• Assist with intake and orientation of new residents.
• Develop and facilitate group programming.
• Maintain health records with thorough documentation.

Skills

Communication skills

Crisis intervention

Assessment skills

Trauma-informed care

Education

Related degree or diploma

Tools

First Aid & CPR certification

PVSC (Police Vulnerable Sector Check)

Job description

257 King William St, Hamilton, ON L8R 1B1, Canada

Job Description

Come Build Hope and Homes with Us!

Housing Support Worker-Part Time

King William Program- 253 King William St., Hamilton, ON

24 units of Specialized Supportive Housing

Compensation: $21.68 -$26.06

Closing Date for Applications: September 18, 2026

Position Description: Working as part of the interdisciplinary team, as a Housing Support Worker, you will work alongside tenants who have experienced mental health concerns and/or substance use to maintain housing stability. You will support individuals in developing and working through their personal service plans striving towards health, wellness and belonging. Promoting and demonstrating the vision, mission, and values of Indwell within the workplace and community. Also, working within the context of a collaborative interdisciplinary team reflecting the principles of person-centered and evidence-based care by assisting with coordinating and delivering mental health and addiction services to tenants. This program serves individuals who have experienced long term housing instability and/or long stay hospitalizations. This position will require a high level of resilience and willingness to work in close proximity to challenging situations.

As this programwill be supporting tenants from Black and racialized communities, we are seeking a Housing Support Worker who self-identifies as a visible minority or Black, understanding the challenges faced by the BIPOC community (Black, Indigenous, and People of Color).

What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.

About Indwell: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1200 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model

Hours of Work: 16-24 hours per week. The program operates 7 days a week, including public holidays. Flexibility is required to meet program needs, which will include evening and weekend hours.

WHAT YOU WILL BE DOING:

• Skilled in building therapeutic relationships with residents with a recovery-oriented, trauma-informed approach, promoting hope and trust.
• Comfort and familiarity with a harm reduction approach.
• Come alongside residents to develop, contribute to, and carry out individual resident support plans, including any relevant assessment tools.
• Work individually with residents to identify and achieve goals as it relates to their individual support needs and recovery.
• Connect residents with supportive community resources, including both clinical and informal supports, facilitating case coordination and case management.
• Strong familiarity with local resources.
• Confident in utilizing crisis management and intervention skills.
• Respond to resident complaints/concerns with care, compassion, and efficiency.
• Reinforcing residents’ life skills, including spiritual, social, and coping skills.
• Assist with intake and orientation of new residents.
• Develop and facilitate relevant group programming.
• Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting tenant health records.

Leadership

• Consistently show initiative and engage in creative problem solving.
• Experience leading and/or guiding internal teams to accomplish shared goals.
• Ability to take the lead on internal program development and projects.
• Established relationships with community partners within the local social service sector
• Reinforce a positive workplace culture and tone through your skilled verbal and written communication.
• Keep interdisciplinary team informed of community opportunities and emerging trends related to best practices in housing stability.
• Play a coordinating role on the team around duties such as apartment checks and pest management.
• Comfort and familiarity with landlord responsibilities such as pest management, rent collection, and eviction prevention.

Support, Direction, and Commitment to Interdisciplinary Team

• Work as part of an interdisciplinary team to provide direct and indirect support to residents, encouraging housing stability. These supports may include: medication administration, apartment checks, pest management protocols, community events, meal delivery, and other supports as necessary.
• Support unit vacancies and turnover.
• Assist in the orientation and support of staff, students and volunteers.
• Keep apprised of new research and developments relevant to your role, through workshops, journals, websites, andliterature. Transfer knowledge back to the team and residents in the most effective manner available.
• Follow applicable regulations, policies and procedures.
• Work collaboratively with Facilities, supporting and reporting maintenance needs to ensure upkeep of buildings and tenant units.

Health, Welfare and Safety Practices

• Maintaining a safe and healthy working environment
• Upholding organizational policy and procedures
• Using appropriate procedures when responding to emergency situations
• Complete required safety checks and inspections as assigned.
• Attending and participating in all required training to maintain and develop new skills
• Other duties as required

WHAT YOU WILL BRING:

• Degree or diploma in a related field, or equivalent and related experience.
• Experience working in mental health and/or addictions is beneficial with harm reduction approaches to substance use
• Recent Police Vulnerable Sector Check (PVSC) with the information therein acceptable by Indwell to meet the operational requirements of the program- at one’s own cost
• Current First Aid & CPR Certification from an approved provider that meets Ontario provincial standards or willingness to register for the training within 30 days of employment-reimbursement by Indwell
• Demonstrated ongoing learning and experience around supporting diverse individuals and communities (i.e. cultural safety, anti-racist and anti-oppressive practice, etc.)
• Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs.
• A client centered approach, using trauma-informed strategies to support residents
• A warm, sensitive and caring approach with a genuine interest in supporting a diverse population of people living with mental illness
• Strong communication, listening, interview and assessment skills, as well as critical thinking and problem-solving abilities
• Effective crisis intervention and conflict management skills
• Ability to work effectively in a high stress environment, work independently, be flexible, organized, responsible and take initiative
• Excellent written, verbal, time management and organizational skills
• A commitment to interpersonal collaborative teamwork and care and continuous professional development
• Familiarity with SPDAT/ the Ontario Common Assessment of Need is an asset
• Committed to upholding and modeling the standards set out in the organization’s Mission Statement, Statement of Faith, Code of Conduct and other operating standards and policies

We want you to thrive:

• Vacation : 4% with 2% for HEAL time (sick and personal appointments) accumulated on each pay period
• Onboarding Process: We provide an extensive onboarding process that includes virtual training, in person training and shadowing other staff.
• Professional and Personal Development: We provide an Annual Spring Leadership Conference to grow professionally and a Fall Spiritual Nature Retreat to rest and recharge with co-workers. Trainings on topics related to the StrengthsFinder assessment, Indigenous Cultural Safety, 2SLGBTQIA+ Awareness, Non-Violent Crisis Intervention, First Aid, Naloxone Administration and Suicide Prevention. Plus, many more robust internal trainings that walk staff through the ins and outs of supporting those with complex needs.
• Social Events:Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

Personal information submitted will be used only for employment opportunities within Flourish in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process.

257 King William St, Hamilton, ON L8R 1B1, Canada