PT Member Service Representative - USW7129

Your Neighbourhood Credit Union Limited; Timmins; On-site; CAD 23,000 - 29,000; Part time

Benefits offered by this job

Union USW 7129

Job summary

Your Neighbourhood Credit Union Limited in Timmins is seeking a Temporary, Part-time Member Service Representative to deliver friendly, accurate service, greet members, process transactions, and proactively suggest YNCU products to enhance loyalty.

You will handle cash, deposits, and foreign exchange with care, maintain confidentiality, and work well both independently and with a team in a fast-paced setting.

Qualifications

• Experience in sales, cash handling, and customer service.
• Post-secondary education in business or related field preferred.
• Proven ability to work in fast-paced environments.
• Proficient with Excel and Outlook.
• Strong organizational and communication skills.

Responsibilities

• Greet members and provide exemplary service in a professional, accurate, timely fashion.
• Accurately process a full range of Member transactions including cash, deposits, and foreign exchange.
• Proactively position YNCU products to enhance the member experience.
• Maintain confidentiality of member and staff information at all times.
• Collaborate with team to achieve sales and service goals.

Skills

Sales experience

Cash handling

Computer skills

Customer service

Education

Post-secondary education in business (preferred)

Tools

Microsoft Office (Excel, Outlook)

Job description

What You'll Be Doing

To provide exemplary member service by serving all members professionally and efficiently, while recognizing the appropriate time to proactively position YNCU products and services to create a positive member experience and improve member loyalty.

• Greets members and provides exemplary member service in a professional, accurate and timely fashion.
• Accurately process a full range of Member transactions (including cash holdings, bank deposits, bill listings and foreign exchange) following policy and procedures, as well as meeting sales referral goals and consistently providing quality customer service in a professional manner.
• Has the ability to problem solve and assist members on the first interaction
• Maintains member and staff confidentiality at all times.

What we are looking for

• Ideally, candidates will have some experience in sales, cash handling, solid computer skills, along with customer service experience.
• Preference given to those pursuing post-secondary education in business, business administration, finance, accounting, or related field, but is not required.
• Proven success working in a fast-paced, high growth environment.
• Demonstrated ability to effectively problem solve and make decisions as well as manage conflicting priorities.
• Proficient in Microsoft Office Suite, including Excel and Outlook as well as job related software.
• Strong organizational and time management skills.
• Excellent interpersonal, verbal, written and listening communication skills.
• Communicates in a manner that is professional, respectful, effective, and timely.
• Ability to work well independently and collaboratively as a team member and actively contribute to team successes across YNCU.
• Ability to demonstrate integrity and build trust with others and remain open to ideas.
• Ability to embrace and manage change.
• Provides exceptional member and internal client service in every interaction and at every touchpoint.
• Be self-motivated, resourceful, and flexible.
• Ability to maintain confidentiality of sensitive and proprietary information.

• Must be bondable

Union: USW 7129

Job Type: Temporary, Part-time (approx. 3 months)