Member Relationship Manager

YNCU; London; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

B Corp Certified

Competitive compensation

37.5-hour work week

7% matching pension

Benefits fully paid by employer

Wellness initiatives

Training and development opportunities

Community volunteer opportunities

Free banking account

Employee discount/rates

Job summary

Your Neighbourhood Credit Union (YNCU) in London, Ontario is seeking a Member Relationship Manager to build and nurture member relationships, providing trusted financial advice across loans, mortgages, deposits, and investments. You will engage with members in-branch and the community, driving referrals and offering tailored financial solutions.

This role emphasizes exceptional service, collaboration with internal teams, and leadership support as needed.

Qualifications

• Minimum four (4) years’ experience in financial services predominantly in retail branch operations with at least 1 year in an advisory capacity.
• Passion for helping members and communities while delivering sound financial guidance.
• Proven ability to build and maintain trusted member relationships.

Responsibilities

• Deliver exceptional service and build member relationships by providing professional, caring service.
• Identify member needs and refer to appropriate banking products and referrals.
• Advise on loans, mortgages, lines of credit, deposits, and investments.
• Educate members on using technology to enhance their banking experience.
• Develop new business opportunities through outreach and community engagement.
• Collaborate with internal partners to provide comprehensive financial solutions.
• Plan activities to meet short and long-term objectives and manage timelines.
• Resolve member service issues to ensure high satisfaction.
• Support branch operations and assist as needed in supervision and scheduling.
• Assist in implementing promotions and ensuring compliance and security policies.
• Coach and develop team members to foster a collaborative environment.

Skills

Experience in financial services

Education

Post-secondary diploma or certification in business/finance or related program

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

London, Ontario
Regular, Full-time
Reports to: Branch Manager
Hours: 37.5

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal? Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

The Role

The Member Relationship Manager is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members. As a trusted financial advisor, you will help members with their everyday banking, credit, and investment needs. Through exceptional and caring service, the MRM delivers a member experience focused on sound advice that matters most to members through all financial stages of life, and reflects YNCU’s vision.

Member Engagement & Financial Advisory (90%)

• Deliver Exceptional Service: Build and enhance member relationships by providing caring and professional service, responding promptly to their needs.
• Proactive Member Interaction: Engage with members within the branch and the community to uncover banking needs, offer assistance, and identify opportunities for referrals.
• Financial Solutions: Advise on a comprehensive range of financial products and services, including loans, mortgages, lines of credit, deposits, and investment vehicles.
• Member Education: Educate members, leveraging technology to enhance their banking experience and ensure business retention.
• Business Development: Develop new business opportunities through outreach programs, networking, and acting as an ambassador of YNCU.
• Cross-Functional Collaboration: Work closely with internal partners to provide comprehensive financial solutions and make qualified referrals.
• Strategic Planning: Plan activities to achieve both short-term and long-term objectives, ensuring timelines are met.
• Issue Resolution: Take ownership of resolving member service issues, ensuring high satisfaction levels.

Branch Operations & Occasional Supervisory Support (10%)

• Operational Oversight: Assist in implementing business promotion campaigns and contribute ideas to help the branch team achieve objectives.
• Credit Administration: Support the administration of credit policies by ensuring loan applications are effectively evaluated and documented.
• Compliance & Security: Coordinate branch operations within applicable policies to ensure compliance and maintain security protocols.
• Leadership Support: Provide coverage for the Branch Manager during their absence, assisting with scheduling and team coordination.
• Team Development: Assist in coaching and training team members to foster a collaborative environment.

This position is for an existing vacancy within our team.

What We Are Looking For

• Post-secondary diploma and/or certification in business, finance or a related program, or equivalent business experience
• Minimum four (4) years’ experience in financial services predominantly in retail branch operations with at least 1 year in an advisory capacity
• Investment Funds in Canada (IFC) designation through the Canadian Securities Institute (CSI)
• Certified Financial Planner (CFP)/Personal Financial Planner (PFP) designation considered an asset.
• Keen interest in the economic environment and financial trends
• Proven understanding of investments and retail lending
• Must be computer literate, have an effective working knowledge of Microsoft Office (Outlook Excel, Word) and a willingness and ability to learn and utilize YNCU’s banking system, applications, platforms, and emerging technologies
• Must have a valid Ontario driver’s license and reliable available vehicle
• Must be bondable

Why work at YNCU?

YNCU Employees Get To Be a Part Of The Growing Credit Union Movement And Help Us Get The Word Out On Why Banking Locally Is So Important. We’re Your Friendly, Helpful, And Financially Savvy Neighbour Who Provides Tailored Financial Services To Our Members, Supports Small Businesses, Creates Local Jobs, And Gives Back To Causes That Matter. Through Our Good Neighbours Employee Volunteer Program And Monthly Staff Donation Draws, We Even Let You Choose The Causes We Donate To And Support. YNCU Is Recognized For The Following

• B Corp Certified
• Competitive Compensation, Incentive Programs and Benefits
• 37.5-hour work week
• 7% matching pension
• Benefits are 100% paid for by YNCU
• Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
• Training and Development Opportunities
• Community Sponsored Events Employee and paid Volunteer opportunities
• Opportunities to get involved with fun and meaningful committees
• Free banking account
• Discounted Employee Rates

Salary range: $65,000 - $75,000

The compensation offered to the successful applicant for this role will be determined by the candidate’s relevant skills and experience, and internal equity. More information about our total rewards package will be available during the hiring process. YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time. YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process.

Please contact Human Resources at [e-mail].