Provider Relationship Manager (Bilingual French)

WCG Services; Ottawa; On-site; CAD 85,000; Full time

Job summary

An established industry player is seeking a dedicated individual to lead and manage a portfolio of Employment Services Providers in Ottawa. This role involves ensuring that contractual mandates are met while fostering relationships and supporting continuous quality improvement. The successful candidate will be instrumental in overseeing service delivery, compliance, and performance monitoring, contributing to the overall success of employment initiatives. With a focus on inclusivity and employee engagement, this position offers a unique opportunity to make a meaningful impact in the community while enjoying a supportive and flexible work environment.

Benefits

Comprehensive health and dental benefits

Ongoing learning and development opportunities

Generous time off policy

Diverse and inclusive workplace

Qualifications

• 5+ years of strategic leadership and contract management experience in Employment Services.
• Post-secondary degree or diploma in leadership or business/management preferred.

Responsibilities

• Lead and manage a portfolio of Employment Services Providers to meet contract mandates.
• Ensure compliance with program requirements and maintain high service levels.

Skills

Strategic Leadership

Contract Management

Performance Monitoring

Customer Service

Relationship Management

Education

Post-secondary degree or diploma in leadership or business/management

Job description

• Employment Type: Permanent

Company Description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

Location: Ottawa, Ontario

Only residents who live or will be relocating to Ottawa or surrounding areas will be considered.

To lead, plan, and relationship-manage an assigned Portfolio of Employment Services Providers to ensure contract mandates are met, as set out by the Director Operations and WCG Senior Leadership.

What you’ll do

• Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider Improvement Plan.
• In consultation with the Director, Operations and Senior Contract Manager, develop and support a Service Provider management strategy for each Service Provider within their assigned portfolio.
• Manage a network of Service Providers, ensuring they provide the highest level of service for clients, and meet and exceed the contractual minimum expectations for performance and service standards.
• Ensure that Service Providers are managed in line with the Service Provider Management Framework.
• Review reporting and monitor performance and contractual compliance.
• Responsible for ensuring program contractual requirements are met.
• Oversee the delivery of services, to ensure that contractual, compliance and financial outcomes are achieved.
• Oversee customer service to ensure that customer KPI and quality requirements are met and that an elevated level of customer service is maintained.
• Maintain auditable records of the contract management activities undertaken with Service providers and provide evidence of adherence to governance and procedures for internal and external audits and accreditations.
• Ensure the operation complies with WCG’s policies related to Information security and Data protection.
• Commit to, and participate in, personal development of information security awareness & knowledge.
• Comply with all laws and contractual obligations regarding the protection of data.
• Develop and maintain effective relationships with Service providers and other local operational colleagues and appropriate external stakeholders to ensure that WCG’s Service providers perform at the highest level across the contracts they deliver.

Qualifications

What you bring

• A post-secondary degree, or diploma in leadership or business/management, preferred.
• Minimum five years combined progressive strategic leadership and contract management experience in the field of Employment Services.
• Must successfully pass a Criminal Record Check.
• Flexibility and the ability to work in different locations and travel as required.

Additional Information

• Competitive salary of $85,000 per year.
• Comprehensive and flexible health and dental benefits.
• Ongoing learning and development opportunities.
• Generous time off policy to encourage work/life balance.
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork.

ICWCGEOTO

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.