ProProduct Sales Development Representative

ServiceTitan, Inc.; Toronto; Hybrid; CAD 34,440,000 - 48,216,000; Full time

Benefits offered by this job

Flexible schedule

Bonus program

Comprehensive benefits

Job summary

ServiceTitan, Inc. Canada is seeking a ProProduct Development Representative to engage with existing customers, demonstrate Pro modules, and drive ROI improvements.

You will build a robust pipeline, conduct high-volume outreach, and partner with Pro Account Executives to close deals, while logging activities and contributing to weekly reporting. This hybrid role offers coaching, growth, and a path to senior sales leadership.

Qualifications

• 2-4 years of experience in Sales or Customer Success, specifically in cross-sell or up-sell capacity.
• Outbound calling experience: 12+ months.
• Ability to travel domestically ~30% of the time for onsite visits.

Responsibilities

• Drive product adoption and revenue growth by engaging existing customers.
• Build a strong sales pipeline by engaging customers and booking overviews/demos for Pro Account Executives.
• Conduct high-volume outbound engagement (approx. 30 calls/day) and personalized emails.
• Develop honest rapport with customers to uncover needs and articulate value of add-on products.
• Collaborate with Pro Account Executives to plan communication and assist with closing deals.
• Log all activity accurately to keep records up to date.
• Support weekly reporting and act as a liaison for customers and internal teams.

Skills

Outbound Calling

Sales Experience

Customer Success

Communication Skills

Job description

Ready to be a Titan? ProProduct Development Representatives are crucial team members who identify and connect with existing ServiceTitan customers to demonstrate how our advanced Pro modules can enhance their ServiceTitan ROI and add significant value to their operations.

Why You'll Love This Role

• Impactful Growth: You will play a vital role in helping our existing customers maximize their success with ServiceTitan by introducing them to game-changing add-on products.
• Career Advancement: You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long-term career in Sales.
• Culture of Excellence: Join a team where continuous learning is paramount. Those who thrive are motivated to be the best every day by consistently applying feedback and best practices.

What You'll Do

Your primary focus is driving product adoption and revenue growth through strategic engagement with our current customer base.

Pipeline Generation

Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for our Pro-Account Executives.

High-Volume Engagement

Conduct high-volume engagement through focused outbound calls (approx. 30/day) and personalized emails.

Strategic Rapport

Strategically craft honest relationships and genuine rapport with customers to facilitate discovery.

Value Discovery

Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues.

Collaboration & Support

Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes.

Administrative Excellence

Log and maintain all activity accurately in all data entry to make sure records are kept up to date.

Reporting & Liaison

Assist with weekly reporting on active campaigns, manage ad-hoc requests, and act as a liaison for customers and other internal teams (e.g., Pro Sales Team, Customer Success, Support).

What You'll Bring

This role requires a blend of sales drive and customer success empathy to effectively drive product adoption.

Experience: 2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity.

Outbound Skills: 12+ months of outbound calling experience is required.

Travel: Ability to travel domestically 30% of the time to do Onsite visits.

Communication: Strong interpersonal skills and a friendly, professional demeanor on the phone.

Resilience: The ability to effectively handle objections and clearly articulate the value proposition of add-on products with any level of detail or brevity.

Mindset: A tenacious work ethic with a desire to be a top performer, high level of social intelligence, passion, ambition, and a team-player mentality.

Adaptability: Resourcefulness and adaptability to new responsibilities in a fast-paced work environment.

Our Investment in Your Success

You will receive focused support and development to ensure your success in this specialized sales function.

Dedicated Coaching: Extensive coaching and development from managers and enablement coaches.

Growth Path: Clear opportunities to build a long-term sales career leveraging your success in this specialized role.

Hybrid Schedule

Our policy states that if you are within ~40 miles of a Hub office, you will be required to go to the office 1-2 days a week.

What We Offer

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started.

Our Commitment to Inclusion

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Compensation Disclosure

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected hourly rate for this role for candidates residing in Canada is $29.14 CAD, and this position is commission-eligible. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Personal Information

ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started.