Inbound Sales Development Representative

ServiceTitan, Inc.; Toronto; Hybrid; CAD 32,000 - 43,000; Full time

Benefits offered by this job

Flextime

Onboarding Program

Bonusly

Health Benefits

Parental Leave

Job summary

ServiceTitan, Inc. is hiring Marketing Development Representatives (MDRs) to identify and connect with inbound prospects. You will qualify leads, conduct discovery, and set up Account Executives for success.

The role focuses on building a strong sales pipeline, meeting daily KPIs, and driving opportunities to product demonstrations with potential customers. Enjoy extensive coaching and a clear path for career growth within a collaborative, datasupported environment.

Qualifications

• Strong communication skills with the ability to manage high volumes of calls and emails.
• Self-motivated with a drive to improve and learn.
• Willingness to receive and apply feedback to grow.
• Team player who collaborates effectively with others.
• Able to think creatively to overcome obstacles and drive results.

Responsibilities

• Build a robust sales pipeline and convert marketing-generated opportunities into qualified meetings.
• Source potential leads and convert inbound opportunities efficiently to grow the pipeline.
• Engage prospects creatively and build rapport to advance your book of prospects.
• Collaborate with Account Executives to book product demonstrations with potential customers.
• Clearly articulate the product’s value via phone and email; meet daily KPIs and monthly quotas.

Skills

Prospect Qualification

Pipeline Development

Phone & Email Communication

Collaboration

Adaptability

Job description

Marketing Development Representatives (MDRs) are crucial team members who identify and connect with inbound prospective customers on the impact ServiceTitan can bring to their business. A successful MDR drives the initial sales process by qualifying leads, conducting detailed discovery, and setting up the Account Executive for success.

Why You’ll Love This Role

• Career Foundation: You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long-term career in Sales.
• Culture of Excellence: Join a team motivated to be the best every day by continuously applying feedback and best practices.
• Direct Impact: You lead the charge in transforming an industry and shaping your future career by being the initial voice of ServiceTitan.

What You’ll Do (Responsibilities)

• Your primary focus is building a robust sales pipeline and converting marketing-generated opportunities into qualified meetings.
• Pipeline Generation: Build a strong pipeline of prospective customers by sourcing potential leads and converting inbound opportunities efficiently.
• Strategic Engagement: Implement creative ways to engage and build rapport to maintain and progress your book of prospects.
• Meeting Conversion: Successfully book product demonstrations between ServiceTitan and potential customers by collaborating with Account Executives to secure the partnership.
• Value Communication: Clearly articulate the product’s value and areas of opportunity to prospects via phone and/or e-mail.
• Goal Achievement: Achieve and exceed daily KPIs and monthly quota for qualified meetings and pipeline generation.

What You’ll Bring (Qualifications)

• Communication: Exceptional verbal and written communication skills to effectively manage a high volume of daily phone and e‑mail contacts.
• Ambition: You recognize every day is a new opportunity for you to be better than yesterday, demonstrating genuine self‑motivation.
• Coachability: An intense appetite to seek and, most importantly, adapt feedback that is given to drive continuous improvement.
• Teamwork: A strong team player mentality demonstrated by effectively collaborating and being a positive influence on colleagues.
• Adaptability: The ability to be adaptable and think outside the box to proactively address potential roadblocks and/or issues.

Our Investment in Your Success

• Fast Track Your Sales Career: You will have the opportunity to learn directly from experienced sales leaders. We provide the resources and opportunity; your proactive approach will pave the way for advancement into roles like Account Executive, Sales Manager, or Customer Success based on your interest.
• High Earning Potential: Your hard work is directly rewarded with a competitive compensation plan and high earning potential.
• Structured 2-Month Enablement Program: Comprehensive new hire orientation. In-depth training on the trades industry, customer personas, and our Ideal Client Profiles (ICP).
• Master our Tech Stack: Dedicated training on Salesforce, Salesloft, Gong, and ChiliPiper.
• Personalized Development: Benefit from one‑on‑one call review coaching sessions, interactive role‑playing, and hands‑on learning with your Manager.

Hybrid Schedule

Our policy states that if you are within ~40 miles of a Hub office, you will be required to go to the office 1‑2 days a week.

What We Offer

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer‑nominated awards, and more.
• Holistic health and wellness benefits: Company‑paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.

ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology

We use technology, including automated and AI‑assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Compensation Disclosure

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected hourly rate for this role for candidates residing in Canada is $26.72 CAD, and this position is commission‑eligible. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Personal Information

ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business‑related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy We’re building the first end-to-end solution to transform the trades, a trillion‑dollar global industry that’s been underserved by technology for far too long. While our vision is bold, we always stay humble. Join us. We’re just getting started.