Property Manager, Residential

Colonnade Management Inc.; Ottawa; Hybrid; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Three weeks starting paid vacation

Hybrid working environment

Comprehensive benefits plan (health, d

RRSP matching program

Holiday office closure

Summer hours

Job summary

Colonnade BridgePort in Ottawa is seeking a seasoned Property Manager to oversee daily operations of high-end residential and mixed-use assets, ensuring exceptional service and regulatory compliance. You will manage operating budgets, lead cross-functional teams with Operations, Leasing and Accounting, and supervise contractors to maintain property standards.

The role emphasizes building positive tenant relations, driving revenue, and upholding Colonnade BridgePort's Best in Class service across

Qualifications

• Minimum 10 years experience as a Property Manager in high-rise buildings.
• 5–7 years leading a cross-functional team.
• Strong knowledge of residential leases and Ontario RTA.
• Proficient in MS Office; Yardi experience is an asset.
• Ability to travel to property sites.

Responsibilities

• Oversee day-to-day management of the portfolio.
• Prepare and administer operating and capital budgets.
• Collaborate with Leasing, Marketing and Resident Services teams to meet leasing projections.
• Supervise and develop operating procedures and ensure regulatory compliance.
• Review accounts receivable and payables for accuracy and timeliness.
• Tender and manage capital projects and site improvements.
• Maintain strong tenant relations and provide exceptional service.
• Lead Building Operators, Tenant Services, Marketing and Leasing teams.

Skills

Leadership

Tenant relations

Customer service

Budgeting

Communication

Tools

MS Office

Yardi

Job description

If you’re a passionate go-getter with a keen interest in real estate, we want to hear from you! With a range of full-service real estate offerings including property management, development, investment and asset management, and leasing, Colonnade BridgePort has built a reputation of excellence in the real estate industry. We service a portfolio of state of the art commercial, residential, and mixed-use properties in Ottawa, the GTA and Southwestern Ontario, Gatineau, and Atlantic Canada.

As we continue to grow and expand our business, we are looking for talented and driven individuals to join our dynamic team. Our people are what drives our success as an organization. Read on to discover how our Property Manager opportunity may be right for you!

At a glance:

Who: A seasoned property management professional with leadership experience, strong tenant relations skills, and deep knowledge of residential and mixed-use operations.

What: Oversee the daily operations, financial performance, and tenant experience of high-end residential and mixed-use properties, ensuring service excellence and regulatory compliance.

Where: Ottawa

Reporting to the Director, Residential Real Estate, the Property Manager is responsible for all day-to-day management activities of a Class-A mixed-use assets, including high-end residential rentals, office and retail. Working in collaboration with leaders in Operations, Leasing and Accounting, the Property Manager will seek to optimize the performance and maximize revenue through direct involvement with all operational and property management programs, operating budget preparation and financial analysis. This role will also involve supervising contractors for site issues, maintenance, and construction, developing excellent tenant and contractor relations with responsive, proactive service and developing strategic long-range objectives for the portfolio including improving operating processes.

A key objective will be to lead and foster an environment and culture that supports the company’s ‘Best in Class’ mandate ensuring exceptional service delivery across all functional areas of the properties, while always striving to ensure superior tenant relations through personal contact and excellent customer service.

What you’ll be doing:

• Oversee day to day management of the properties within the portfolio.
• Preparation and administration of all operating and capital expense budgets each year in consultation with the Director, Residential Real Estate, Regional Operations Manager and Leasing Sales Manager.
• Work in collaboration with the Leasing, Marketing and Resident Services Teams to support achievement of budgeted leasing projections.
• Supervise and/or develop in consultation with Operations department appropriate operating procedures for the properties ensuring legislative or regulatory requirements are adhered to and emergency response procedures are regularly updated.
• Review accounts receivable in collaboration with A/R Administrator to ensure they are maintained at an acceptable level.
• Review of payables to ensure accuracy and completeness and approve within authority level.
• Tender and manage capital projects including building improvements and leasehold improvements.
• Monitor and follow up with Operations Team Lead on Tenant maintenance requests to ensure overall service delivery is consistent with Colonnade Bridgeport’s Client Service standards.
• Ensure excellent tenant relations through regular personal contact and excellent customer service.
• Manage, direct, and motivate Building Operators, Tenant Services, Marketing and Leasing Team Members. Provide performance feedback, coaching and guidance, including an annual performance review for employees.
• Keep abreast of any changes in property management standards (RTA), new applications, trends, and ideas. Focus on innovation and new technology. Provide suggestions on how we can better manage our portfolio.
• Ensure all vendors and contractors comply with the established health and safety policy, and immediately address any infractions, hazardous conditions, or damaged equipment.
• Complete weekly visual inspections of the properties, note areas of deficiencies/concerns, and address accordingly.
• In consultation with Operations Department, prepare, tender, analyze, award, implement and review all property specific maintenance contracts.
• Works in collaboration with the Project Management Team on Capital Projects as required.
• Responds to Owners inquiries and requests. Interacts with Property Owner as it relates to expenses, tenant issues and property matters.
• Other duties as required and assigned.

Keys to success in this role are:

• A minimum of 10 years’ experience as a Property Manager with experience in high rise apartment building management.
• A minimum of 5-7 years’ experience leading a cross-functional team.
• Must have strong knowledge of terms and conditions of residential leases and working knowledge of Ontario Residential Tenancies Act and Landlord Tenant Board guidelines.
• Must have a through understanding of all municipal and provincial regulations and adhere to.
• Excellent customer service and leadership skills.
• Intermediate to excellent MS Office skills; Yardi experience an asset.
• Must have transportation to travel to property sites.
• Bilingual (English/French) is an asset.

Compensation:

• $75,000 - $85,000 annual base salary
• Eligible for annual discretionary incentive bonus

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Commitment to our People

We are committed to creating a positive experience for our employees. We work hard at Colonnade BridgePort, and we have fun while doing it! Our employees enjoy participating in sports tournaments, BBQ’s, potlucks, prize draws, holiday parties, and more! The successful candidate can expect the following perks and benefits:

• Three weeks starting paid vacation, three days personal leave, five days sick leave
• Employee and Family Assistance Program
• Hybrid working environment (position dependent, alternative may be offered)
• Comprehensive benefits plan that includes health, dental, vision, and disability coverage (cost shared by company and employee)
• RRSP matching program
• Holiday office closure between Christmas and New Years
• Summer hours (position dependent, alternative may be offered)

The above statements reflect the general details considered necessary to describe functions of the job and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Colonnade BridgePort acknowledges that teams with diverse backgrounds and perspectives can bring about innovative solutions and ideas. Therefore, we welcome and encourage qualified applications from people of all gender identities, visible minorities, Indigenous persons, and people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please email [e-mail].

We thank all interested applicants, however, only those under consideration will be contacted.