Property Manager

Mini Mall Storage; Waterloo; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in self-storage is seeking a dynamic Property Manager to oversee daily operations at their facility. This role involves maintaining the property, managing tenant relationships, and ensuring top-notch security and customer satisfaction. The ideal candidate will have a strong background in property management, excellent organizational skills, and a commitment to customer service. Join a forward-thinking company that values innovation and community engagement, and be part of a team that is redefining the self-storage industry while creating meaningful careers.

Benefits

Competitive Compensation Package

Group Benefits Plan

Discretionary Profit-Sharing Program

Safety-First Work Environment

Qualifications

• Previous experience in property management or related industry preferred.
• Strong interpersonal and communication skills are essential.
• Knowledge of security systems and safety protocols is required.

Responsibilities

• Provide excellent customer service to tenants and resolve issues promptly.
• Maintain and enhance security measures for the facility.
• Oversee cleanliness and maintenance of the storage facility.

Skills

Customer Service

Property Management

Marketing Strategies

Organizational Skills

Interpersonal Skills

Problem-Solving

Education

High School Diploma

Tools

UKG Timekeeping Software

Microsoft Office

Job description

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms.

Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to deliver an exceptional service experience to our customers – both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.

Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business.

Join us in shaping the future of self-storage as we expand across North America, and create long-lasting, meaningful careers.

We are seeking a dynamic and organized Property Manager to oversee the day-to-day operations of our storage facility. As the Property Manager, you will be responsible for maintaining the facility, managing tenant relationships, and ensuring the highest level of security and customer satisfaction.

WHAT WILL YOU DO?

1. Provide excellent customer service to tenants by addressing inquiries, concerns, and resolving issues promptly and professionally.
2. Develop and implement marketing strategies to attract new tenants, including online listings, signage, and local advertising.
3. Maintain and enhance security measures to safeguard the facility and tenants' belongings. Monitor security systems, access control, and enforce safety protocols.
4. Oversee the cleanliness and maintenance of the storage facility, including performing routine inspections and coordinating repairs as needed.
5. Collect and record rent payments from tenants, follow up on overdue accounts, and handle payment processing accurately and efficiently.
6. Manage tenant leases, including new rentals, renewals, and terminations. Ensure accurate and up-to-date records of tenant information.
7. Maintain inventory of storage units, keeping track of unit availability and ensuring accurate unit sizes and pricing.
8. Work with the Regional Operations Manager to prepare and manage budgets for the property, track expenses, and report financial performance to management.
9. Support the hiring process by participating in candidate interviews, reviewing resumes, and assisting with the selection of qualified candidates to join the property management team.
10. Utilize UKG Timekeeping software to accurately record and manage employee work hours, ensuring compliance with labor regulations and company policies.
11. Manage employee scheduling and overtime effectively, optimizing staffing levels to meet operational demands while controlling labor costs.
12. Promote people development within the team by identifying training needs, implementing training programs, and fostering a culture of continuous learning and improvement.
13. Take on the role of a "Train the Trainer" to ensure that property staff are adequately trained and equipped to excel in their roles.
14. Ensure compliance with all local, state, and federal regulations pertaining to storage facilities, including safety and environmental standards.
15. Other job duties as assigned

WHAT WILL YOU NEED?

• High school diploma or equivalent
• Previous experience in property management, storage facility management, or related industry preferred.
• Experience managing the day-to-day activities of a team.
• Strong interpersonal and communication skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of security systems and safety protocols.
• Basic computer skills, including proficiency in Microsoft Office.
• Ability to work independently and as part of a team.
• Flexibility to work weekends or evenings as needed.

WHAT DO WE OFFER?

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibly and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
• We provide a competitive compensation package comprised of a group benefits plan and discretionary profit-sharing program.
• We are committed to a safety-first work environment.

We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We are committed to creating a respectful and inclusive workplace where diverse perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.