Property Manager

Fitzrovia; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a dynamic Property Manager to lead and inspire a team in delivering exceptional living experiences. This role involves overseeing all aspects of property management, from budgeting to resident relations, ensuring a seamless operation in a fast-paced environment. The ideal candidate will thrive in a hands-on role, bringing entrepreneurial spirit and a commitment to excellence. Join a company dedicated to creating high-quality living spaces and enhancing community satisfaction, where your contributions will directly impact the success of the property and the happiness of its residents.

Benefits

Competitive Salary

Career Development Opportunities

Comprehensive Benefits Package

Qualifications

• 3-5 years of property management experience required.
• Experience in supervisory role, leading and developing teams.

Responsibilities

• Oversee all operations including maintenance, budgeting, and marketing.
• Deliver exceptional customer service to enhance resident living experience.

Skills

Customer Service

Team Leadership

Budget Management

Conflict Resolution

Marketing Strategies

Education

High School Diploma

Bachelor's Degree

Tools

General Office Software

Bookkeeping Tools

Job description

Fitzrovia is seeking to hire a Property Manager to join our team. The Property Manager is responsible for maintaining our communities to create a best-in-class experience, ensuring a high level of service at all times. The Property Manager is also responsible for building and motivating high-performing teams to maximize the performance of the property.

At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well-suited for a candidate looking to roll up their sleeves, wear multiple hats, and contribute to all aspects of real estate investment and development.

Responsibilities:

• Ensuring the seamless operations of our community in a fast-paced environment, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Deliver a 5-star living experience by way of exceptional customer service and constantly look for meaningful ways to enhance the resident living experience. Align with the building brand to enhance prospect and customer satisfaction to increase reputation, renewals, revenue, and profitability.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs. Track and evaluate advertising and all client traffic and monitor online reviews to better understand and improve the customer experience.
• Maintain effective on-site staff through interviewing, hiring, and coaching team, as necessary. Hire optimal candidates with an eye for detail who pay critical attention to their roles.
• Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, concierge, maintenance, and management personnel, to maximize their engagement and minimize turnover.
• Instilling, maintaining, and modeling the Fitzrovia mission to be a best-in-class property management company.
• Manage and maintain all aspects of overall community budget, finances, property performance, and financial metrics.
• Work with leasing staff to ensure that leasing and marketing goals are being met.
• Audit residents’ files in accordance with company’s standards.
• Maintain positive relations with all community vendors, prospects, residents, and team members.
• Perform any other related duties as required or assigned.

Supervisory Responsibilities:

• Oversee all staff operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Supervise day-to-day operations of entire on-site team, ensuring that all Fitzrovia policies and procedures are being followed.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Determine leasing opportunities of leasing staff and work on goal setting, improving the performance of each staff member.

Qualifications and Experiences:

• High school diploma or equivalent required, post-secondary or bachelor’s degree preferred.
• 3-5 years of property management experience required.
• 2-3 years financial experience writing and maintaining budgets.
• Experience in supervisory role, leading and developing teams.
• Superior communication and customer service skills.
• Ability to handle multiple priorities and wear many hats.
• Calm and even-keeled demeanor.
• Self-motivated, curious, responsive, and results-driven.
• General office, bookkeeping, and sales skills.

Why Fitzrovia:

Fitzrovia Real Estate is a vertically integrated development and asset manager focused on class-A apartment buildings across the Greater Toronto Area (GTA). Fitzrovia provides best-in-class development, construction, property, and asset management of luxury purpose-built rental apartments with a focus on design, active lifestyle management, and exceptional customer service.

Fitzrovia partners with public institutions, pension funds, and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in the GTA with over $9 billion of assets under management.

We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca.

Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at [e-mail].

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management