Property Desk Adjuster - Nova Scotia

Crawford & Company (Canada) Inc.; Nova Scotia; Sur place; CAD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Pay & incentives

Benefits programs

Training & career progression

Sustainability programs

Culture & inclusion

Résumé du poste

Crawford & Company (Canada) Inc. in Nova Scotia seeks a bilingual Property Desk Adjuster to support our Property Desk team, with occasional field claims in remote communities. The role involves investigating, evaluating, negotiating, and resolving property claims via telephone and written communication.

You will collaborate with clients, field adjusters, and legal partners to ensure fair, efficient claim resolution while balancing desk work with field exposure for a diverse experience.

Qualifications

• 2–5 years of experience in an insurance environment.
• Experience handling property claims is preferred.
• Post-secondary education in an insurance-related field is required.
• Probationary License or pursuing one.
• Bilingual in French and English is an asset.
• Strong organization and written communication skills.
• Ability to work independently with strong problem-solving skills.

Responsabilités

• Investigate, collect, and analyze claims information.
• Interview claimants and witnesses by phone.
• Evaluate coverage, liability and quantum.
• Negotiate and settle claims.
• Record, report, and present files accurately.
• Maintain billing, time and expense records.
• Collaborate with manager to maintain client relations.

Connaissances

Bilingual FR/EN

Property claims handling

Communication/writing

Independent work

Formation

Post-secondary education in insurance

Description du poste

Job Description

We're growing our team and are looking for a Bilingual Property Desk Adjuster to join us in the Nova Scotia, Canada. In this unique role, you'll primarily support our Property Desk team while also having the opportunity to assist with occasional field claims in remote communities, offering a diverse and rewarding claims experience.

As a trusted claims professional, you'll play a key role in helping customers through challenging situations by investigating, evaluating, negotiating, and resolving property claims through telephone and written communication. You'll be empowered to make decisions within your delegated authority while collaborating closely with clients, field adjusters, and legal partners to ensure fair, efficient, and customer-focused claim resolution.

This is an excellent opportunity for someone who enjoys combining strong analytical skills with a commitment to exceptional customer service, while working in a dynamic environment that offers both desk-based and field exposure.

Responsibilities

• Investigation, collection, and analysis of claims information
• Telephone interviewing claimants and witnesses
• Evaluates coverage, liability and quantum
• Negotiates, settles, finalizes claims
• Accurate recording, reporting and presentation of file
• Maintenance of accurate billing, and time and expense record
• Work with manager to maintain client relations

Qualifications

• At least 2-5 years of functional/technical experience in an insurance environment
• Ideal candidate must have experience in handling property claims
• Post-secondary education in an insurance related field
• Has a Probationary License or is working towards one
• Bilingual proficiency in French and English is an asset
• Working towards CIP Designation
• Organized and strong communication/writing skills
• Ability to work independently and efficiently, demonstrating self-motivation and strong problem-solving skills.

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion