Property Claims Supervisor

Crawford & Company (Canada) Inc.; Edmonton; Hybrid; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Pay and incentive plans

Wellness benefits

Training programs

Sustainability programs

Culture of respect and inclusion

Job summary

Crawford & Company (Canada) Inc. in Edmonton is seeking an experienced Property Claims Supervisor to lead a high-performing team in a hybrid role. You will guide daily operations, mentor staff, and ensure service excellence while coordinating with clients and branches.

The role requires a strong claims background, licensing, and a collaborative mindset to deliver outstanding customer service and outcomes for our clients.

Qualifications

• 10+ years of property claims experience and leadership.
• Alberta Independent Adjusting License Level 3 and CIP designation.
• Post-secondary education or technical training related to the business unit.

Responsibilities

• Lead daily operations of the property claims team, ensuring workflow and production.
• Review and approve diary worksheets, reports, and related claims activity.
• Provide coaching, mentoring, and supervision to support staff development.
• Identify training needs and support onboarding and on‑the‑job learning.
• Monitor time, expenses, billing procedures, AR, and WIP.
• Maintain knowledge of client expectations and internal requirements.
• Build relationships with clients and vendors to support customer service.
• Support business development activities, including sales calls as directed.
• Oversee administrative, supply, equipment, and MIS activities.

Skills

Property claims

Supervisory experience

Coaching

Customer service

Time management

Communication

Education

Alberta Independent Adjusting License Level 3

CIP designation

Post-secondary education

Tools

Claims systems

Job description

Job Description

We’re looking for an experienced Property Claims Supervisor to lead and support a high-performing claims team in Edmonton, Alberta. In this hybrid role, you’ll oversee day-to-day operations, guide team members, support service excellence, and help create a collaborative environment where people can do their best work. Occasional travel to other branches may be required.

Responsibilities

• Lead the daily operations of the property claims team, helping ensure effective workflow, service delivery, and production.
• Review and approve diary worksheets, reports, workflows, and related claims activity.
• Provide technical guidance, coaching, mentoring, and supervision to support employee success and development.
• Identify training needs and support onboarding, orientation, and on-the-job learning.
• Monitor time and expense recording, performance standards, account compliance, billing procedures, AR, and WIP.
• Maintain current knowledge of client expectations, service standards, and internal requirements.
• Build strong relationships with clients, customers, staff, and vendors while supporting customer relations initiatives.
• Follow up on client concerns or complaints and help identify practical, service-focused solutions.
• Support business development activities, including sales calls as directed.
• Oversee administrative, supply, equipment, systems, and management-information activities as required.

Qualifications

• A minimum of 10 years of functional and technical experience handling property claims.
• Alberta Independent Adjusting License Level 3.
• Full CIP designation.
• Post-secondary education and technical training related to the business unit or service line.
• Strong supervisory, coaching, and team‑building skills.
• The ability to manage multiple priorities in a fast‑paced, service‑focused environment.
• Strong communication, report‑writing, analytical, and problem‑solving skills.
• A collaborative approach and a commitment to delivering outstanding customer service.
• Reliable transportation.

About Us

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry‑leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion