Property Claims Adjuster (Field)

iA Financial Group (Industrial Alliance); Quebec; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid environment

Competitive benefits package

Employee share purchase plan

Vacation and wellness days

Telemedicine services

Job summary

iA Financial Group, a trusted insurer, seeks a Field Property Claims Adjuster to support policyholders through the claims lifecycle with fairness and compassion. You will assess damages, determine coverage, and coordinate experts to resolve claims efficiently.

The role emphasizes autonomy, professional judgment, and strong customer service in a hybrid work setting in Canada. A CIP designation is a plus and English proficiency is required for cross-language file handling.

Qualifications

• Holds a claims adjuster licence issued by the AMF.
• Minimum five years of experience in property claims adjusting.
• Strong focus on customer service, listening, and empathy.
• Demonstrates autonomy, accountability and professional judgment.

Responsibilities

• Guide policyholders through every stage of the property claims process.
• Evaluate, assess and control damages while determining coverage.
• Coordinate experts and service providers for claim resolution.
• Negotiate and settle claims according to policy and authority.
• Assess subrogation and recovery opportunities when applicable.
• Prepare and submit complete claim reports within timelines.
• Participate in continuous improvement initiatives and committees.
• Perform related duties to support operational needs.

Skills

Customer service

Active listening

Empathy

Autonomy

Accountability

Professional judgment

Stress management

Decision making

Team collaboration

Education

AMF claims adjuster licence

CIP designation (asset)

Job description

Build Your Future With Us

Are you passionate about helping people through challenging situations and making a meaningful difference in their lives? Do you want to contribute to an organization whose purpose is to help clients feel confident and secure about their future? As a Property Claims Adjuster (Field), you will play a key role in supporting policyholders throughout the claims process and ensuring the fair, efficient, and compassionate resolution of property claims. This position offers an excellent opportunity to showcase your expertise and maximize your potential within a caring and trusted organization. Here, people and professional growth are at the heart of everything we do, creating an environment that fosters collaboration, innovation, and continuous improvement.

What You Will Accomplish With Us

As a Property Claims Adjuster, you will be at the center of our mission. Key responsibilities include:

• Guide policyholders through every stage of the property claims process;


• Evaluate, assess, and control damages while determining applicable coverage under insurance policies;


• Coordinate and assign the appropriate experts and service providers required to support claim resolution;


• Negotiate and settle claims in accordance with policy provisions, company procedures, and established authority levels;


• Assess subrogation and recovery opportunities and take appropriate action when applicable;


• Prepare and submit complete claim reports within established timelines;


• Participate in continuous improvement initiatives, including working groups, Kaizen activities, IRC committees, and other collaborative projects;


• Perform any other related duties as required to support operational needs.

What Will Help You Succeed In This Role

• Holds a claims adjuster licence issued by the Autorité des marchés financiers (AMF);


• Has a minimum of five years of experience in property claims adjusting;


• Is recognized for exceptional customer service, active listening skills, and empathy;


• Demonstrates strong autonomy, accountability, and professional judgment;


• Exhibits excellent stress management skills and the ability to make sound decisions in complex situations;


• Thrives in a collaborative team environment and contributes to delivering an outstanding client experience;


• Holds the Chartered Insurance Professional (CIP) designation or equivalent professional accreditation, considered an asset;


• Possesses a valid driver’s licence and access to a personal vehicle for business travel;


• Intermediate English-language proficiency is required, as the incumbent will be required to communicate with English-speaking policyholders and other stakeholders, analyze and manage claims files, explain insurance coverage, and negotiate claim settlements in English on a regular basis.

Why You Will Love Working With Us

• A workplace where learning and development are combined with a collective pursuit of excellence;


• Artificial intelligence tools available to all employees to enhance individual effectiveness and contribute to organizational growth;


• A healthy, safe, equitable, and inclusive environment where employees can thrive and reach their full potential;


• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces;


• Competitive benefits, including flexible group insurance, a competitive retirement plan, an employee share purchase plan, vacation and wellness days, telemedicine services, an employee and family assistance program, ergonomic equipment support, performance bonuses, discounts on iA products, and much more.