Property Claims Adjuster

Millennium Insurance Corporation; Sherwood Park; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Earned Time-Off

Group Retirement Savings Plan

Flexible work options

Fitness center subsidy

Education Assistance

Health, Dental and Insured Benefits

Health and Lifestyle Spending Account

Employee discount programs

Job summary

Millennium Insurance Corporation is seeking a Property Claims Adjuster in a hybrid role based in Alberta. The candidate will investigate property damage, assess policy coverage, and negotiate settlements

with attention to detail and strong communication. Experience with claims software and Xactimate/XactAnalysis is preferred, and a valid Class 5 driver's license is required.

Qualifications

• Minimum of one year property claims handling experience.
• Post-secondary education and CIP designation are assets.
• Knowledge of property insurance policies, coverage, and claims procedures.
• Excellent communication and negotiation skills.
• Proficient with claims management software and MS Office.
• Experience with Xactimate and XactAnalysis is an asset.
• Valid Class 5 Driver's License.
• High attention to detail and strong organizational skills.
• High emotional intelligence and empathy.

Responsibilities

• Conduct investigations of property damage claims with supporting evidence collection.
• Analyze policy coverage to define scope and verify claim validity.
• Collaborate with policyholders and contractors to gather information.
• Use Xactimate/XactAnalysis to ensure precise estimates.
• Negotiate settlements balancing guidelines and customer satisfaction.
• Prepare detailed reports with findings and recommended settlements.
• Maintain compliance with regulations and company policies.
• Keep accurate claim files and documentation.

Skills

Communication

Negotiation

Analytical thinking

Attention to detail

Organization

Empathy

Driver's license

Education

Post-secondary education

CIP designation

Tools

Xactimate

XactAnalysis

Claims management software

MS Office Suite

Job description

Opportunity

If you have a passion for providing fair and efficient claims assessments, a strong understanding of property insurance, and exceptional communication skills, we invite you to apply and become a valuable member of our dedicated claims team.

As a Property Claims Adjuster, you will play a pivotal role in ensuring timely and accurate claims processing for property-related incidents. You will work closely with policyholders, third-party vendors, and internal stakeholders to assess and determine the extent of property damage, evaluate coverage, and negotiate settlements.

This is a hybrid position.

What you will be doing

• Conduct thorough investigations of property damage claims, occasional site visits, interviews and evidence collection.
• Analyze policy coverage to determine the scope of insurance claims and verify the validity of claims.
• Collaborate with various parties, including policyholders and contractors, to gather relevant information and assess property damage accurately.
• Utilize estimating programs such as Xactimate and XactAnalysis to ensure precision.
• Negotiate settlements with policyholders, maintaining a balance between company guidelines and customer satisfaction.
• Prepare detailed reports outlining findings, claim assessments, and recommend settlement amounts.
• Ensure compliance with industry regulations and internal company policies throughout the claims process.
• Maintain accurate and detailed claim files, documentation, and reports in accordance with company guidelines and industry standards.
• Provide exceptional customer service by promptly responding to inquiries, providing status updates, and addressing concerns from claimants, policyholders, and other stakeholders.
• Stay up-to-date with industry trends, legal developments, and best practices in claims management.

What you bring to the team

• Minimum of one (1) year of property claims handling experience
• Post-secondary education and/or CIP designation are considered an asset
• Knowledge of property insurance policies, coverage, and claims procedures
• Excellent communication and negotiation skills to effectively interact with claimants, policyholders and legal representatives
• Proficient computer skills, including experience with claims management software and MS Office Suite
• Strong analytical and problem-solving skills, with the ability to evaluate complex information and make informed decisions
• High level of attention to detail, organization skills and ability to prioritize tasks
• Experience with Xactimate and XactAnalysis is an asset
• Valid Class 5 Driver's License
• High degree of emotional intelligence and empathy

How you will succeed

In the first year, success will be measured by the ability to independently assess and evaluate a variety of property damage claims, demonstrating a strong understanding of policy coverage, accurate documentation, and effective communication with stakeholders. They should consistently meet or exceed established targets for claim resolution while maintaining a high level of customer satisfaction and adherence to industry regulations.

Benefits

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

• Earned Time-Off and Vacation Program
• Group Retirement Savings Plan with employer match
• Flexible work options available
• Fitness center subsidy
• Education Assistance
• Health, Dental and Insured Benefit offerings
• Health and Lifestyle spending account
• Employee discount programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.

This role not a fit for you? Stay connected with us through LinkedIn for information on other career opportunities that are available.