Claim Specialist/Senior Claim Specialist, Property

Chubb; Toronto; On-site; CAD 65,000 - 95,000; Full time

Job summary

Chubb Insurance Company of Canada in Toronto is seeking an experienced Property Claims Adjuster to investigate, reserve, and resolve claims by telephone with technical accuracy and service excellence.

The role requires a university degree or college diploma, strong communication, and 3+ years of property claims experience. CIP is an asset; bilingual English/French is a plus. Join a leading insurer with strong service standards.

Qualifications

• Excellent written and verbal communication skills; bilingual in English and French is an asset.
• Minimum 3 years of experience handling property claims or equivalent experience.
• CIP designation or willingness to take CIP courses through the Insurance Institute is an asset.
• Superior customer service and negotiation skills.

Responsibilities

• Deliver exceptional customer service reflecting Chubb's value proposition.
• Analyze the first report of loss to determine coverage, nature of loss, and scope of damage.
• Conduct thorough claim investigations with supporting documentation and verify accuracy.
• Review property restoration estimates for accuracy and fairness.
• Establish accurate reserves in a timely manner and adjust as needed.
• Identify when claims exceed authority and seek technical assistance.
• Maintain an active claim diary for timely disposition of files.
• Document all claim developments promptly in the file.
• Advance investigations to telephone adjustment level; refer to field/examiners when required.
• Evaluate loss, liability, coverage, limits, and damages to reach final dispositions.
• Negotiate settlements where appropriate with professional discretion.
• Communicate clearly with Underwriting and Brokers Partners.
• Recognize subrogation and salvage opportunities where applicable.
• Manage outside vendors' work and expenses as required.
• Support CAT Duty during major industry loss events.

Skills

Communication

Bilingual EN/FR

Customer service

Negotiation

Time management

Independent work

Education

University degree/college diploma

Job description

Toronto, ON, Canada and 2 more

Job Description

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

KEY OBJECTIVE: To investigate, evaluate, reserve, and resolve property claims via telephone adjusting with technical accuracy, sound judgment, and a strong commitment to service excellence, while adhering to all applicable claims service standards, policy provisions, and regulatory requirements.

MAJOR RESPONSIBILITIES

• Deliver exceptional customer service that reflects Chubb's differentiated value proposition.
• Analyze the first report of loss to determine coverage, nature of loss, and scope of damage.
• Conduct thorough claim investigations, securing and filing all supporting documentation while verifying accuracy, relevance, and completeness.
• Critically review property restoration estimates to ensure accuracy and fairness.
• Establish accurate reserves in a timely manner, adjusting as new information warrants.
• Identify when claims exceed authority and proactively seek the appropriate technical assistance.
• Achieve an open-to-closed inventory ratio of 1:1 or better.
• Maintain an active claim diary to ensure the proactive and timely disposition of all files.
• Document all claim developments promptly and accurately within the claim file.
• Advance file investigations to the fullest extent possible at the telephone adjustment level, then refer files to field or examiner adjusters as required.
• Exercise sound judgment in evaluating nature of loss, liability, coverage, applicable limits, and damages to reach well-reasoned final dispositions.
• Negotiate settlements effectively where appropriate, applying technical knowledge and professional discretion.
• Communicate clearly and collaboratively with all key stakeholders including Underwriting and Brokers Partners.
• Recognize and act on subrogation and salvage opportunities where applicable.
• Effectively manage the use, work product, and expenses of outside vendors as required.
• Support CAT Duty responsibilities during major industry loss events as needed.
• Adhere to Chubb Claim Handling Best Practices in all aspects of file management.

Qualifications

• Completion of University degree/College diploma, and/or equivalent insurance-related education and experience.
• Excellent written and verbal communication skills; Bilingual in English and French is an asset.
• Minimum 3 years of experience handling property claims or equivalent experience.
• CIP designation or a willingness to take CIP courses through the Insurance Institute is an asset.
• Superior customer service and negotiation skills.
• Thorough knowledge of the insurance business, knowledge of insurance contracts, and legal requirements and regulations.
• Excellent time management, organizational, and multi-tasking skills required.
• Ability to work independently with minimal supervision.
• Proven ability to identify opportunities for improvement and contribute to positive change

Internal candidates should advise their manager before applying.

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

Job Info

• Job Identification 36522
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Claims Adjusting
• Business Unit Canada
• Legal Employer Chubb Insurance Company of Canada