Property Administrator - Residential

Morguard; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

Morguard is seeking a Property Administrator, Site in Ottawa to provide day-to-day property administration and deliver excellent service to Residents. You will help maintain leasing terms, coordinate office administration, and support the operations team.

You will oversee rent collection, notices, move-in/out procedures, and respond to resident inquiries while upholding Morguard’s commitment to diverse, inclusive workplaces and safe, accessible practices.

Qualifications

• Completion of High School or general education degree (GED)
• 1+ years of related experience in a customer service or related role
• Computer skills (Microsoft Office Suite, Yardi, Email, Internet)

Responsibilities

• Provide superior resident service and respond to issues.
• Oversee and coordinate office administration and filing.
• Process rent and lease terms, notices, and damages.
• Receive and schedule service requests and support move‑ins/outs.
• Review rent rolls and aged accounts receivable.

Skills

Customer service

Microsoft Office Suite

Education

High School Diploma or GED

Tools

Yardi

Job description

Looking for a company with over 50 years of success and no signs of slowing down?

If so, Morguard may be the perfect place for you.

As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

Our Purpose

At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

Putting Our Purpose into Action

We support our people by offering:

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.
• A wide range of career opportunities across the organization.
• A comprehensive, competitive benefits program that promotes health and wellness.

Where You’ll Add Value

The Property Administrator, Site is primarily responsible for the general administration and oversight of the property and to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Morguard is the preferred landlord of choice.

How You’ll Make a Difference

1. Customer Service:

• Ensure that a superior level of co-operation, service and support is provided to residents
• Promptly respond to resident issues and concerns
• Be available to residents for general inquiries about living in their suite, building and community

2. Administration:

• Oversee and coordinate all office administration, including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors.
• Provide information to residents and ensures all resident concerns are acted upon in a timely manner.
• Draft collection notices.
• Ensure terms of the lease agreements are met and administer damages and charges.
• Assist the daily operations team on any pending projects and assignments.
• Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents.
• Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent roles
• Attend hearings or be involved in hearings including creating files, preparing evidence and gathering back-up materials.
• Processing and prepare Purchase Orders and payScan limits and includes in tracking sheet.
• Any special assignments by the business as they arise.

3. Operations:

• Receives and schedules service requests.
• Helps with scheduling service requests if/when needed.
• Assist with “move‑in, move‑out” procedures.
• All other duties within the scope of the job, as requested by management.

4. Accounting:

• Review of rent rolls and aged accounts receivables as required by head office.
• Processing of all correspondence as required per the RTA.

The Expertise You’ll Bring

• Completion of High School or general education degree (GED)
• 1+ years of related experience in a customer service or related role
• Computer skills (Microsoft Office Suite, Yardi, Email, Internet)

Core Competencies (if this needs to be changed for specific job)

• A commitment to "Best in Class" Customer Service
• Ability to accurately listen, understand and respond to issues appropriately
• Ability to work and act independently using good judgment
• Ability to remain calm and focused in high pressure situations
• Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
• Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
• Excellent problem-solving capabilities
• A professional demeanor with strong communication skills
• Ability to speak other languages is considered an asset.
• Actively championing diversity, equity and inclusion to create an environment of belonging

Why You’ll Love Working at Morguard

• A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.
• Meaningful opportunities for professional growth and development.
• Exposure to a diverse portfolio of real estate assets across North America.
• A competitive compensation and benefits package designed to support you and your family.
• Support for work‑life balance, along with accessible employment practices that meet AODA requirements.

Annualized Base Salary Range: $40,000 - $50,000

Pay Equity

The salary range listed for this position reflects the anticipated compensation at the time of posting. Actual compensation offered may vary and will be determined by factors including, but not limited to, experience, education, skills, certifications, internal pay equity and business needs.

Inclusive by Nature

Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility

Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you. Please contact Human Resources at [phone].