Project Supervisor - Vaughan Location

Next Plumbing and Hydronics Supply; Vaughan; On-site; CAD 65,000 - 95,000; Full time

Job summary

Next Plumbing and Hydronics Supply in Vaughan, Canada, seeks a Projects Supervisor to lead a knowledgeable team and coordinate project operations, ensuring seamless customer service and on-time delivery.

You will oversee order management, vendor coordination and inter-department collaboration, while maintaining strong customer relationships through product knowledge and proactive issue resolution.

Qualifications

• High School Diploma or equivalent.
• Minimum 5 years of project experience in hydronics and/ or heating.
• Valid Driver's Licence.
• Previous field experience installing or servicing hydronic or heating equipment is an asset.

Responsibilities

• Lead the projects team by providing guidance, training and performance feedback; promote company policies and model values.
• Coordinate project activities; collaborate with departments to resolve operational issues and manage vendor and inventory.
• Maintain clear communication with customers, management and other departments to ensure smooth operations.
• Manage and process customer orders and quotes with prompt responses, ensuring pricing, stock availability and delivery requirements are met; follow up on open orders and quotes; build customer relationships and uphold product knowledge.

Skills

Leadership

Team management

Communication

Organization

Problem-solving

Microsoft Office

Adobe Acrobat

AutoCAD

Wholesale plumbing experience

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe Acrobat

AutoCAD

Job description

The Projects Supervisor enhances customer and co-worker experiences by leading a knowledgeable and responsive team, coordinating projects operations, and ensuring seamless customer service.

Our Core Values & Character Expectations:

Be Integral to Our Customers, Our Co-Workers and Our Community

At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply we believe it’s not just what we do, but how we do it that makes a great place to work.

To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Primary Duties and Responsibilities:

• Assist in leading the and projects team by providing guidance, training and performance feedback; promote company policies and procedures, and model company values.

Operations Coordination

• Allocate and coordinate project (e.g. project coordination, vendor and inventory management etc) activities; work with other departments to coordinate requests and resolve operational issues.

Communication

• Maintain clear and effective communication & customer service with customers, management and other departments to ensure smooth operations.

Customer Service, Order Management, and Sales

• Manage and process customer orders and quotes (phone, fax, email) with same-day responses, ensuring accurate pricing, stock availability, and delivery requirements to ensure seamless transactions.
• Ensure follow up on open orders, quotations, and requests to maintain an updated order report.
• Build and maintain customer relationships by offering product knowledge and assistance.
• Maintain in-depth product knowledge, applications services and processes.
• Troubleshoot and resolve customer issues.
• Support team members and assist with customer care issues.

These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required.

Recommended Qualifications:

Knowledge/Skill/Ability Requirements

• Ability to consistently model Next’s core values and character expectations listed above.
• Strong leadership and team management skills.
• Excellent written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Strong problem-solving & prioritization skills.
• Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) and Adobe Acrobat.
• Knowledge of AutoCAD an asset.
• Wholesale plumbing experience an asset.

Experience & Education:

• High School Diploma or equivalent.
• Minimum 5 years of project experience in hydronics and/ or heating.
• Valid Driver's Licence.
• Previous field experience installing or servicing hydronic or heating equipment is an asset.

Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations.

This posting is for one (1) currently available position.

NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.

Why Join NEXT Supply?

At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.