Counter Sales Associate

NEXT SUPPLY; Hamilton; On-site; CAD 32,000 - 52,000; Full time

Job summary

NEXT Supply in Ontario seeks a hands-on Warehouse & Counter Sales Associate to deliver exceptional service, manage orders, and support local delivery operations. The role emphasizes strong customer relationships, accurate order fulfillment, and safe, efficient warehouse practices.

You will use product knowledge to guide customers, handle phone and email inquiries, and perform occasional deliveries. Weekend rotations and driving duties may be required; a high school diploma and plumbing knowledge

Qualifications

• High school diploma or equivalent with 2+ years in customer service/counter sales.
• Strong plumbing knowledge and ability to explain products to customers.
• Excellent English reading and writing skills.
• Ability to operate warehouse equipment and obtain MHE license within 3 months of hiring.
• Weekend shifts may be required on a rotational basis.

Responsibilities

• Build and maintain strong customer and vendor relationships to increase sales and loyalty.
• Provide fast and friendly service at the counter, over the phone, and by email.
• Maintain current product knowledge to assess customer needs and offer solutions.
• Process orders quickly and accurately, handle returns and paperwork, source out-of-stock items.
• Plan and optimize local delivery routes to meet deadlines.
• Keep the warehouse clean, organized, and safe; report issues and assist coworkers.

Skills

Customer service

Counter sales

Plumbing knowledge

English writing

Attention to detail

Teamwork

Safety awareness

Strong communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Our Core Values & Character Expectations

Be Integral to Our Customers, Our Co-Workers and Our Community

At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work.

To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Primary Duties and Responsibilities

Ensure all duties and responsibilities are completed as per Next’s Standard Operating Procedures:

Customer Service:

• Build and maintain strong customer and vendor relationships to increase sales and build customer loyalty
• Provide fast and friendly service at the counter, over the phone, and by email
• Maintain current and relevant product knowledge to assess customer needs and offer assistance and solutions in a professional manner
• Occasional order delivery may be required to meet customer needs

Order Picking & Receiving:

• Meet daily productivity expectations by accurately picking and verifying products according to order specifications and using handheld scanners.
• Assist with packing orders and restocking shelves as required

Order Processing:

• Manage, process customer orders quickly and accurately, handle returns and the required paperwork, and source items that are not in stock

Logistics:

• Plan and optimize local delivery routes to maximize efficiency and meet delivery deadlines.

Warehouse Maintenance:

• Maintain a clean, organized, and safe work environment by following company policies and safety procedures
• Proactively address or report issues, clean as you go, and ensure positive customer service for co-workers and customers
• Other duties as assigned

Recommended Qualifications

Knowledge/Skill/Ability Requirements:

• Ability to consistently model Next’s core values and character expectations listed above
• Strong knowledge of plumbing
• Good English reading and writing skills
• Attention to detail and accuracy
• Ability to operate warehouse equipment (reach truck, forklift, etc.) safely and efficiently and ability to obtain MHE license within 3 months of hiring (based on location)
• Good English verbal communication and customer service skills
• Good computer skills with the ability to effectively email, read and use reports in Microsoft Office and database software
• Basic math functions
• Knowledge of hydronics an asset
• A positive attitude with the ability to work well in a team environment

Experience & Education:

• High School or equivalent combination of education and experience
• Minimum 2 years of customer service/ counter sales experience
• Valid Drivers License may be required to make the occasional delivery
• Previous plumbing, wholesale experience

Physical Demands/ Working Conditions:

• This position is required to work weekends on a rotational basis
• This position involves standing, walking, and lifting for extended periods
• This position requires the ability to lift up to 50 pounds without assistance

Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations

This posting is for one (1) currently available position.

NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.

Why Join NEXT Supply?

At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.