Counter Sales Associate - Vaughan Location (Head Office)

Next Plumbing and Hydronics Supply; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Career growth opportunities

Supportive workplace culture

Job summary

Next Plumbing and Hydronics Supply in Vaughan is seeking a Counter Sales Associate to provide excellent customer service. The role involves building relationships, managing orders, and assisting in logistics while working in a dynamic team environment. Ideal candidates have plumbing knowledge, customer service experience, and strong communication skills. The position may require weekend work and involves physical demands such as lifting up to 50 pounds. Join us to make an impact in a respectful and collaborative workplace.

Qualifications

• Strong knowledge of plumbing is required.
• Good English reading and writing skills.
• Ability to operate warehouse equipment safely.

Responsibilities

• Build and maintain strong customer and vendor relationships.
• Provide fast and friendly service at the counter.
• Manage and process customer orders quickly and accurately.

Skills

Knowledge of plumbing

Customer service skills

Attention to detail

Good English verbal communication

Basic math functions

Education

High School or equivalent

Minimum 2 years of customer service experience

Tools

Microsoft Office

Warehouse equipment

Job description

The Counter Sales Associate - A adds value to our customers and co-workers by providing fast, friendly and knowledgeable service at the counter, fostering customer and vendor relationships, and supporting branch warehouse and logistics to meet or exceed customer expectations.

Our Core Values & Character Expectations:

Be Integral to Our Customers, Our Co-Workers and Our Community

At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work.

To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Primary Duties and Responsibilities:

Ensure all duties and responsibilities are completed as per Next’s Standard Operating Procedures:

Customer Service

• Build and maintain strong customer and vendor relationships to increase sales and build customer loyalty
• Provide fast and friendly service at the counter, over the phone, and by email
• Maintain current and relevant product knowledge to assess customer needs and offer assistance and solutions in a professional manner
• Occasional order delivery may be required to meet customer needs

Order Picking & Receiving

• Meet daily productivity expectations by accurately picking and verifying products according to order specifications and using handheld scanners.
• Assist with packing orders and restocking shelves as required

Order Processing

• Manage, process customer orders quickly and accurately, handle returns and the required paperwork, and source items that are not in stock

Logistics

• Plan and optimize local delivery routes to maximize efficiency and meet delivery deadlines.

Warehouse Maintenance

• Maintain a clean, organized, and safe work environment by following company policies and safety procedures
• Proactively address or report issues, clean as you go, and ensure positive customer service for co-workers and customers
• Other duties as assigned

Recommended Qualifications:

Knowledge/Skill/Ability Requirements

• Ability to consistently model Next’s core values and character expectations listed above
• Strong knowledge of plumbing
• Good English reading and writing skills
• Attention to detail and accuracy
• Ability to operate warehouse equipment (reach truck, forklift, etc.) safely and efficiently and ability to obtain MHE license within 3 months of hiring (based on location)
• Good English verbal communication and customer service skills
• Good computer skills with the ability to effectively email, read and use reports in Microsoft Office and database software
• Basic math functions
• Knowledge of hydronics an asset
• A positive attitude with the ability to work well in a team environment

Experience & Education

• High School or equivalent combination of education and experience
• Minimum 2 years of customer service/ counter sales experience
• Valid Drivers License may be required based on location
• Previous plumbing, wholesale experience

Physical Demands/ Working Conditions

• This position is required to work weekends on a rotational basis
• This position involves standing, walking, and lifting for extended periods
• This position requires the ability to lift up to 50 pounds without assistance

Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations.

This posting is for one (1) currently available position.

NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.