Project Manager - Transformation

Harbour Air; Vancouver; On-site; CAD 90,000 - 140,000; Full time

Job summary

Harbour Air is seeking a delivery-focused Project Manager to lead transformational initiatives, including the Passenger Service System replacement launching Q1 2027, and future programs across Commercial and Head Office functions. This hands-on role owns plan governance, budgets, and vendor coordination to achieve a successful go-live.

The candidate will work closely with Commercial, Operations, Finance, and other teams, ensuring risks are managed and milestones met.

Qualifications

• Degree in Business Administration, Operations Management, Project Management, or related field.
• 5+ years in project delivery, PMO, or programme coordination within complex environments.
• Experience managing project budgets, including cost tracking, forecasting, and variance reporting.
• Background in aviation, airlines, travel, transportation, or similarly operationally intensive industries.

Responsibilities

• Maintain the integrated project plan, ensuring milestones, dependencies, risks, and deliverables remain current across all workstreams.
• Own and maintain the project budget, tracking spend against forecast, flagging variances, and reporting cost status alongside schedule and risk.
• Maintain a formal risk register and change control log; ensure scope changes are assessed for schedule/budget impact and formally approved before implementation.
• Coordinate governance, vendor, and delivery meetings; produce clear minutes, action logs, and progress reports.
• Track delivery of system integrations across customer, finance, operational, and partner platforms.
• Identify risks, blockers, and slippage early, driving mitigation and escalating where required.
• Manage vendor contracts and deliverables, ensuring work stays aligned to agreed scope, cost, and quality commitments.
• Prepare status updates, dashboards, and executive summaries for leadership.
• Lead UAT coordination across departments, managing test schedules, defect logs, sign-off tracking, and retesting cycles.
• Coordinate training rollout across operational and corporate departments.
• Support go-live and stabilization with governance and close-out materials.

Skills

Stakeholder management

Vendor coordination

Budget management

Change management

Cross-functional collaboration

Communication

Organizational skills

Education

Bachelor's degree in Business Administration or related field

Tools

MS Project

Smartsheet

Jira

Job description

Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no further!!
Harbour Air is looking for a delivery-focused Project Manager to lead the transformational projects that are reshaping how we sell, serve, and operate. The first of these is the replacement of our Passenger Service System, launching Q1 2027, followed by a pipeline of broader company transformational initiatives.

This is a hands-on delivery role. You will own the plan, run the governance, provide status reports to Executives, chase the dependencies, and keep multiple vendors and internal teams moving toward a go-live that holds. You will work across Commercial, Operations, Finance, and other Head Office functions.

LOCATION: 555 Burrard Street, Vancouver BC

TERM: Full Time Permanent

Department: Commercial reporting to CCO

Responsibilities And Expectations

Delivery Planning & Coordination

• Maintain the integrated project plan, ensuring milestones, dependencies, risks, and deliverables remain current across all workstreams
• Own and maintain the project budget, tracking spend against forecast, flagging variances, and reporting cost status alongside schedule and risk
• Maintain a formal risk register and change control log; ensure scope changes are assessed for schedule/budget impact and formally approved before approved implementation
• Coordinate governance, vendor, and delivery meetings; produce clear minutes, action logs, and progress reports
• Track delivery of system integrations across customer, finance, operational, and partner platforms
• Identify risks, blockers, and slippage early, driving mitigation and escalating where required

Stakeholder Management & Reporting

• Manage vendor contracts and deliverables, ensuring work stays aligned to agreed scope, cost, and quality commitments; elevate deviations early
• Serve as the day-to-day coordination point between Harbour Air teams, implementation partners, and third-party vendors
• Prepare status updates, dashboards, and executive summaries for leadership
• Ensure actions and commitments are documented, owned, and followed through to completion

Testing & Readiness Oversight

• Lead UAT coordination across departments, managing test schedules, defect logs, sign-off tracking, and retesting cycles
• Work with technical leads to ensure integration timelines and dependencies are met
• Apply sufficient technical literacy to interpret issues and communicate clearly with both technical and non-technical audiences

Change Management & Training

• Coordinate training rollout across operational and corporate departments
• Partner with department leaders to confirm training completion and operational readiness ahead of go-live

Go-Live & Stabilization

• Support on-the-ground cut-over activities and drive post-launch stabilization governance
• Produce close-out materials including lessons learned, open items, and transition documentation

Portfolio Contribution

• Support the maturing of project delivery standards, templates, and reporting across Harbour Air
• Maintain a clear view of interdependencies between concurrent projects so sequencing decisions are made with full visibility

Qualifications/Assets - What You Bring!

Required

• Degree in Business Administration, Operations Management, Project Management, or related field
• 5+ years in project delivery, PMO, or programme coordination within complex environments
• Experience managing project budgets, including cost tracking, forecasting, and variance reporting
• Demonstrated ability to drive accountability and progress across teams without direct authority
• Background in aviation, airlines, travel, transportation, or similarly operationally intensive industries
• Experience coordinating projects involving multiple integrations, vendors, and cross-functional stakeholders
• Demonstrated success supporting change management and training during system transitions
• Strong stakeholder management, written communication, and organizational skills
• Proficiency with project management tools (e.g., MS Project, Smartsheet, Jira, or similar)
• Based in Vancouver, BC and legally entitled to work in Canada

Preferred

• Formal project management certification (PMP, PRINCE2, Agile or similar)
• Experience with vendor/contract management, including SOW tracking and deliverable sign-off against contract terms
• Experience delivering airline, travel technology, or reservations platform projects
• Familiarity with distribution systems, partner connectivity, or commercial channels

About Harbour Air Group

We connect BC's communities, bringing Safety First, Service, Integrity, Efficiency, and Team Spirit to every decision, every customer interaction, and every destination we serve.

• Launched in 1982, Harbour Air is North America’s largest seaplane airline. With around 500 employees, it flies more than half a million passengers annually both within BC and to/from Seattle, USA.
• Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. We have regularly been honoured as the recipient of numerous awards including BC’s Top 55 Employers, and Canada’s Most Admired Corporate Cultures.

DEADLINE

September 9, 2026

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.

Harbour Air is an equal opportunity employer; we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.

Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodations in relation to the job selection process are available upon request. If you require any accommodation, please email [e-mail] and we will work with you to meet your accessibility needs.