Project Manager - IT Solutions

iA Financial Group; Montreal; Hybrid; CAD 80,000 - 105,000; Full time

Job summary

A leading Canadian financial services firm is looking for a Project Manager – IT Solutions. You will be pivotal in delivering technology solutions for optimizing customer service in contact centers. Responsibilities include project planning, budget management, and coordinating cross-departmental initiatives. The ideal candidate will have 2-3 years of project management experience, strong organizational skills, and the ability to communicate effectively in English. The role offers a supportive, hybrid work environment with competitive benefits.

Benefits

Flexible group insurance

Competitive pension plan

Stock purchase plan

Performance bonuses

Qualifications

• 2-3 years of experience in IT project management or a similar role.
• Intermediate level of English required for communication with external suppliers.

Responsibilities

• Plan, monitor and coordinate projects across multiple business sectors.
• Coordinate deliverables and estimate IT efforts with teams.
• Manage budgets and deadlines for various initiatives.
• Facilitate synergies between departments for strategic planning.

Skills

Organizational skills

Customer-oriented approach

Ability to explain technical concepts

Political savvy

Curiosity for new technologies

Education

Relevant training in IT project management

Tools

Project management tools

Job description

Job Description

Job Title

Project Manager – IT Solutions

Build the future with us

Are you passionate about information technology and want to contribute to the mission of a company that supports its customers so they feel confident and secure about their future? As a Project Manager – IT Solutions, you will play a key role in developing and delivering innovative technology solutions that meet the organization's strategic needs.

This position is a great opportunity to showcase your project management and multidisciplinary team coordination skills, while fully realizing your potential within a caring and reliable company. Here, people and their development are at the heart of our concerns, fostering an environment conducive to collaboration and innovation.

What you will accomplish with us

As a Project Manager, you will play a key role in delivering strategic initiatives aimed at optimizing IA's Contact Centers. You will be responsible for planning, budget monitoring, and project coordination in collaboration with several business sectors and technology partners.

Project management with multiple lines of business in parallel:

• Project planning, governance, and budget monitoring.
• Coordination of deliverables and estimation of IT efforts in collaboration with various teams and partners.
• Monitoring of budget requests and management of deadlines.

Management of cross-functional and strategic initiatives:

• Facilitation and coordination of synergies between multiple departments and business experts for the planning and prioritization of strategic initiatives.
• Organization of monthly follow-ups, support in exploratory work, and refinement of the initiative backlog.
• Follow-up on emerging requests and support for sectors in defining new functional requirements.

Governance and operational management:

• Budget planning and management of project portfolios, finances, and authorizations using specialized tools (e.g., Planview).
• Monitoring of monthly invoices (consultants, licenses, support, etc.) and team organization (composition, arrivals, departures).
• Involvement in contract renewals, SOW (Statement of Work) management, license adjustments, and monthly capacity planning.

Relationships and partnerships with suppliers:

• Participation in supplier partnership committees and presentation of monthly reports.
• Monitoring of performance indicators and supplier compliance with processes.

Administrative management;

• Approval of consultants' monthly hours and monitoring of administrative activities related to projects.

What could accelerate your success in this position

• Is known for their thoroughness, organizational skills, and ability to manage priorities in cross-functional teams.
• Stands out for their ability to learn quickly and their curiosity about new technologies and methods.
• Demonstrates a strong ability to explain technical concepts to a variety of audiences.
• Takes a customer-oriented approach, with political savvy and tact in their interactions.
• Has 2-3 years of experience in IT project management or a similar role.
• Has relevant training or experience in IT project management.
• Is proficient in project management tools.
• Has an intermediate level of English, as the person will be required to communicate with external suppliers and internal clients on a weekly basis.

Why you'll love working with us

• You’ll have a direct impact on improving the customer experience in our contact centers.
• A work environment where learning and development merge with a collective quest for excellence;
• A healthy, safe, equitable, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness and personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonuses, discounts on iA products, and more!

Apply now and take control of your career where your talent really counts!

Hesitating to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply—your place may be with us, and we want to get to know you!

Location(s)

Québec, Québec

Other Possible Location(s)

Montreal, Quebec, Toronto, Ontario, Vancouver, British Columbia

Company

iA Financial Group

Posting End Date

2025-12-18

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.