Project Manager, Global Billing Credit and Collections

Equinix, Inc.; Old Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Global Billing, Credit, and Collections Project Manager, where your expertise will drive critical transformation projects. In this role, you will oversee the delivery of global initiatives, ensuring adherence to professional standards while enhancing the customer experience. With a strong focus on stakeholder management and risk mitigation, you will collaborate across various teams to foster effective communication and project success. This dynamic position offers the opportunity to make a significant impact within a leading digital infrastructure provider, promoting innovation and growth in a diverse and inclusive environment.

Qualifications

• Proven experience in Finance transformation with complex Billing and Credit projects.
• Project Management certification showcasing expertise in methodologies.

Responsibilities

• Oversee and deliver key internal transformation projects for GBCC.
• Manage stakeholder relationships and ensure successful program execution.

Skills

Stakeholder Management

Risk Management

Project Management

Communication Skills

Analytical Skills

Education

Project Management Certification

Experience in Finance Transformation

Tools

Oracle Cloud

Job description

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Join our team as a Global Billing, Credit and Collections Project Manager.

Job Summary:

This is a critical role supporting the GBCC team to deliver key internal transformation projects and wider Equinix cross-functional projects, ensuring that professional standards are followed. As a Project Manager, you will play a crucial role in overseeing and delivering Global Policy, Process, People, and system change within GBCC, and be our key contact and coordinator on cross-functional Equinix projects – keeping our customers’ experience firmly at the heart of what we do.

With a strong focus on enabling the success of our GBCC Operation, you will be responsible for stakeholder management, capex management tracking, and running project review meetings. You will build effective relationships with global stakeholders internally, and with our wider Finance, Sales, Customer Service, and Legal, Regulatory, and Compliance Teams, ensuring successful program execution. Furthermore, you will be responsible for planning, communications, risk management, project/program delivery, and virtual team leadership.

Responsibilities:

Planning:

• Provide inputs into strategic business cases, contributing to the development of program objectives and goals.
• Develop comprehensive plans for complex projects, coordinating and leading multiple functional teams (internally and externally) to deliver strategic business cases.

Stakeholder Management:

• Use language and change skills to engage, motivate, inspire and drive a passion to embrace change in our GBCC Operational and Strategy and Transformation teams.
• Work closely with our Strategy and Transformation Teams to understand the changes they are making and encourage early engagement with the Project Team.
• Build robust relationships with our Global Billing, Credit and Collections Operational Team, understand the challenges and different regulatory, compliance, and cultural dynamics in each region and work closely to ensure Operational readiness for change delivery.
• Use your strong stakeholder management skills to drive clear decision making and conflict resolution.
• Represent our GBCC brand to the wider Equinix business.

Communications:

• Develop and implement communication strategies to keep stakeholders informed and engaged throughout the program lifecycle.
• Complete stakeholder analysis, know your stakeholders, anticipate responses to change to adapt project communications to your audience. Work with the Change Manager to deliver engaging communications to our stakeholders.
• Responsible for the creation, collation, and delivery of concise project reporting to our Leadership team.

Risk Management:

• Manage complex risks across projects and strategic initiatives, employing proactive measures to mitigate potential issues.
• Apply lateral thinking and analytical skills to analyze available information and solve complex problems that may arise during program execution.

Project/Program Delivery:

• Take ownership of the successful delivery of global/regional strategic projects, ensuring adherence to timelines, budgets, and quality standards.
• Coach and provide guidance to wider enablement team members, fostering their knowledge growth on Project Management methodology and purpose.
• Manage project review boards to ensure that key strategic initiatives are monitored, evaluated, and guided by a diverse group of stakeholders, contributing to the successful execution of programs and the achievement of organizational goals.

Reporting and Analysis:

• Ensure KPIs are in place for all changes delivered which are appropriate for the needs of the function and its stakeholders.
• Develop the strategic Project Management roadmap aligned to our GBCC/wider business Transformation/Continuous Improvement and BAU initiatives.
• Conduct lessons learned following implementation of all projects, taking on board stakeholder feedback and using this to shape and improve future deliveries.

Qualifications:

• Proven years of related experience in Finance transformation, demonstrating a track record of successfully delivering complex Billing, Credit, and Collections projects. Demonstrate an understanding of the quote to cash lifecycle.
• Project Management certification qualified (Managing Successful Programs, PRINCE2, APMP etc.) showcasing expertise in program management methodologies and best practices.
• Highly proficient in production of presentation content and slideware, and verbal delivery to global stakeholders.
• Flexible approach to working hours to support other global time zones, and willingness to be on-site in the nearest Equinix Hub a minimum of 2 days per week (Tuesday plus Wednesday/Thursday unless otherwise advised).

Desirable:

• Candidates with a background of working in data centers, telecommunication, or utilities companies.
• Experience of delivering change for a large number of Operational users.
• Experience of working with Oracle Cloud software.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.