Project Manager - Dynamics CRM

Infosys; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player seeks a Dynamics CRM professional to join their team in Calgary. This role involves interfacing with key stakeholders, applying technical expertise throughout the Software Development Life Cycle, and delivering high-quality code. You'll play a crucial role in designing high-level artifacts and ensuring seamless implementation and support. Join a learning-focused culture that values teamwork, excellence, and diversity. If you're passionate about technology and customer support, this is the perfect opportunity to make an impact in a dynamic environment.

Qualifications

• 7+ years of IT experience with strong customer-facing support skills.
• Proficiency in SQL development and Dynamics 365 architecture.

Responsibilities

• Interface with stakeholders to define application architecture and design.
• Deliver high-quality code and lead validation for testing activities.

Skills

Technical Escalation Support

Customer Engagement

SQL Development

D365FO SDK Knowledge

Azure Stack Technology

Visual Studio

DevOps Experience

Network Troubleshooting

Problem Solving

Communication Skills

Education

Bachelor’s Degree

3 Years of Progressive Experience

Tools

Dynamics 365

PowerShell

Git

Fiddler

Wireshark

Job description

Job Description

Infosys is seeking a Dynamics CRM. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:

• Candidate must be located within commuting distance of Calgary, Alberta or be willing to relocate to the area. This position may require travel.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• At least 7 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support role.
• Customer Engagement experience with Dynamics 365 or a competitive cloud product.
• D365CE architecture including deployment processes and telemetry.
• SQL development knowledge with deep query and schema knowledge.
• Deep D365FO SDK knowledge (writing and troubleshooting).
• Demonstrated Azure stack technology (IaaS, Microservice Apps, SQL Azure).
• Memory dump tooling and analysis.
• Experience with Visual Studio development languages, PowerShell, CLI, git.
• Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product.
• Network troubleshooting and tool usage (Fiddler, Wireshark, Netmon, etc.).
• Have demonstrated Leadership (handle technically challenging and politically hot customer situations).
• Excellent spoken and written English communication skills.
• Superior problem solving and troubleshooting skills and ability to use various data collection tools and methodologies to analyze problems and develop solutions.
• Ability to work collaboratively with the Engineering teams to drive architectural changes throughout the environments to improve stability of each environment.
• Outstanding partnering capabilities.
• Familiarity with development: tools, language, process, methods, troubleshooting.
• Ability to drive product/service improvements in core technical focus area.
• Logical and Critical thinking and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints.
• Passion for technology and customer support.
• Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Extensive travel may be required as per client and project needs.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Country

Canada

State / Region / Province

Alberta

Work Location

Calgary

Interest Group

Infosys Limited

Domain

Finance

Skillset

Domain|Supply Chain Management|Demand & Supply Planning, Technology|Cloud Platform|Dynamics 365 ERP

Company

ITL Canada

Role Designation

836BPMERCD Project Manager