Project Manager

Aquent; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Job summary

Join a leading tech company as a Research Operations Program Manager to empower UX Researchers in enhancing AI-powered consumer experiences. You'll streamline processes, manage vendor relationships, and collaborate with a dynamic team to drive impactful results in innovative research operations.

Benefits

Subsidized health, vision, and dental plans

Paid sick leave

Retirement plans with a match

Free online training through Aquent Gymnasium

Qualifications

• 5+ years ResOps experience in technology sector.
• 3+ years collaborating across PM, Data Science, Engineering, and Product Design.
• Experience managing complex processes in large organizations.

Responsibilities

• Identify opportunities to improve research efficiency and impact.
• Design programs that streamline processes and enhance researcher satisfaction.
• Manage tooling and supplier contracts to ensure access to research tools.

Skills

Communication

Project Management

Process Management

Collaboration

Problem Solving

Education

Bachelor’s Degree in Human-Computer Interaction or related field

Tools

Qualtrics

Dscout

UserTesting

Job description

Join a leading tech company revolutionizing how people interact with AI-powered consumer experiences! As a Research Operations Program Manager, you’ll be an integral part of the Design & Research team, empowering UX Researchers to deliver impactful work that shapes the future of AI interaction. Your expertise in streamlining processes, managing vendor relationships, and navigating complex organizational structures will directly influence the success of cutting-edge consumer products. This is an opportunity to make a tangible difference in the world of AI.
Be a driving force in shaping the future of AI-powered experiences! In this dynamic role, you will collaborate with a passionate team of designers, researchers, prototypers, and writers dedicated to creating holistic AI experiences. You will optimize research processes, manage vendor relationships, and navigate intricate procedures, ultimately accelerating the team’s velocity and impact. Your ability to proactively identify needs and implement solutions will be essential to the team’s success.
Responsibilities:

• Partner with research team members, leadership, and stakeholders to identify opportunities to improve research efficiency and impact using programming and AI automation.
• Design and implement programs that streamline processes and enhance researcher satisfaction and effectiveness.
• Define, measure, and manage strategic initiatives to improve team efficiency and impact, establishing operational systems and outcomes.
• Contribute to the overall research operations infrastructure, updating processes, tools, and initiating improvements.
• Proactively manage expectations, define clear roadmaps, provide frequent updates, communicate risks and adjustments, and ensure commitments are met.
• Support knowledge management by centralizing, documenting, and maintaining internal processes and resources, tracking research deliverables and capacity.
• Manage tooling and supplier contracts, administration, pricing, and forecasting to ensure access to the best platforms and tools for user research.

Must-Have Qualifications:

• Bachelor’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years ResOps experience.
• 5+ years of relevant domain experience within the technology sector.
• 3+ years of experience collaborating effectively across disciplines such as PM, Data Science, Engineering, and Product Design.
• 3+ years of experience managing and navigating complex processes within large organizations.
• 3+ years of experience with research tools like Qualtrics, Dscout, and UserTesting.
• Proven ability to proactively identify needs and implement solutions.

Nice-to-Have Qualifications:

• Extensive knowledge of UX research methods.
• Superb communication and presentation skills, along with strong project and process management skills.
• Experience leading horizontal initiatives and scaling ResOps impact across multiple teams.
• Understanding of trends in generative Artificial Intelligence (AI).
• Passion for learning new technologies and understanding user needs across varying technical abilities.
• Experience with business applications and enterprise product research.
• Experience scaling research through enablement.
• Experience leveraging data to inform decisions and drive change.
• Track record of operating independently, taking initiative, embracing ambiguity, being detail-oriented, and delivering results in an organized manner.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.